TROUBLESHOOTING | SECTION 4 |
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There is a good possibility that the Default Gateway’s IP address is the router’s IP address. You can verify the router’s IP address on the Internet > Basic screen.
!If you receive a reply (the first word will be Reply…), then your computer is connected to the router. Proceed to Step 4.
!If you do NOT receive a reply, try from a different computer to verify that the first PC is not the cause of the problem.
4In the Command window, type ping and your ISP’s default gateway and press Enter. For example, type ping 192.168.20.1.
!If you receive a reply (It might look something like this: Reply from 216.109.125.72…), then your connection to the internet is alive and well. You can verify the ISP’s IP address at the Default Gateway field on the Internet > Basic screen.
!If you do NOT receive a reply, try from a different computer to verify that the first PC is not the cause of the problem.
5If you cannot determine your ISP’s default gateway, ping www.yahoo.com or another known web location.
I cannot access the Configuration Utility for the router.
!Verify your Ethernet connection to the router.
!Verify that the IP address of the PC being used to configure the router is on the same network as the router’s configuration IP address.
!The IP address of your network adapter must be on the same network and not a duplicate of any others on the network (for example: 192.168.20.3 and using a subnet mask of 255.255.255.0 can be used to login to the router’s default IP address of 192.168.20.1). Refer to Section 2: Configuration > Configure Your Computers on how to adjust the IP address for your PC.
!Verify that you can ping the router on this IP address.
!In the Command window, type ping and your router’s default IP address and press Enter. For example, type:
ping 192.168.20.2.
!If you have changed the factory configured default IP address of the router, you will need to set your network adapter accordingly.
!Verify you are entering the correct URL in the browser. The default is http://192.168.20.1. If you think you have changed the IP address used to configure the router and cannot remember it, you must reset the unit back to factory defaults. To do this, press and hold the reset button for more the 5 seconds. This clears the router’s user settings, including User ID, Password, IP Address, and Subnet mask.
SECTION 4, TROUBLESHOOTING |