Cypress CTM-130 manual Trouble shooting

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The Chameleon Viewer application is an executable program – simply run it by double clicking on the file or from Start/Run and Browse to the file. This application may be run on a Windows® 98, 2000, or XP operating system.

It is also possible using the AT Commands to configure this status report to be sent over the CDMA network so that this application may be run on a remote computer to view the modem’s status. Refer to the AT Command reference document for full details.

10Trouble shooting

Situation The power LED is flashing slowly and I can’t communicate with the modem.

Solution: The modem is in shutdown mode. Make sure that the supply voltage is greater than 9VDC. Remember that the modem is designed to go into shutdown mode if the standby signal is off AND the RS232 port goes inactive.

Situation: I use a USB to serial converter but it isn’t communicating with the modem.

Solution: Make sure that the CTM-130/132 modem has been installed in Windows® to use the same COM port as that used by the USB to serial converter.

Situation: DUN makes a connection but no Internet applications work.

Solution: Make sure that any firewall clients running on your computer have been disabled or configured appropriately.

Situation: DUN disconnects as soon as I try accessing a URL.

Solution: You may have another network connection active that is causing the modem session to be disconnected. Try disabling the other connection while using the modem.

Situation: How do I check to see if my modem is registered on the network?

Solution: Using the modems embedded web server go to the Status page, or use the AT command AT+CSS? The AT command provides the following information:

Current band class (1 for 800MHz, 2 for 1900MHz)

Current band (A to F, or Z for not registered)

SID code (99999 if not registered)

Situation: I need to find the ESN of the modem but I can’t access the label on its top.

Solution: Using the modems embedded web server go to the Status page, or use the AT command AT+GSN. The AT command will return the modems ESN in

an 8 digit hexadecimal format. Convert this to decimal format by

© 2007 Cypress Solutions

Installation and Operation Manual: CTM-130 / CTM-132 (Revision 1.2)

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Contents Installation E R a T I O N N U a L Contents Industrial Monitoring Operation Regulatory restrictions Safety & regulatory noticesOperation in hazardous environments Operation in or around aircraftElectromagnetic Interference EMI Canada Information Cdma Overview TrademarksGPS Overview CTM-132 Product CTM-130/132 ProductCTM-130 Product CTM-130/132 Accessories Select Start Settings Control Panel Windows InstallationInstalling the Windows .inf file For Windows XP operating systems Mounting the CTM-130/132 Physical InstallationFor standby Mounting and attaching the cell antenna Connecting the serial data cableInput Connection Connecting to the I/O PortMounting and attaching the GPS antenna Output ConnectionCypress Solutions Embedded Web Modem ConfigurationConnecting to the Embedded Web Activating the Modem Click Submit Configure the Communications Protocol Configure the I/O Operation Setup GPS Reporting Setup Input Reporting Advanced Configuration Options AT$KWMODE=1 AT CommandsModem Operation Automatic Power ControlGPS Operation Panel LED IndicatorsMaking a Cdma Network Connection Accessing the Embedded Web Pages Vehicle Dispatch Operation AVL Operation Industrial Monitoring Operation Remote Sensor Monitoring Using the Chameleon Viewer Windows SoftwareTrouble shooting Telus Mobility Data Support group 866.771.7292 SolutionApprovals Technical SpecificationsSize