Castelle 10031161 manual Support Resources, Troubleshooting

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TROUBLESHOOTING AND

SUPPORT RESOURCES

Troubleshooting

The analog modem does not dial my cable company’s server properly.

Make sure that the power supplies for both the analog modem and the TMX are plugged into electrical outlets and make sure the analog modem is turned on.

Make sure your phone line is active. Plug a telephone into the analog phone jack and listen for a dial tone.

Make sure there are no devices between the analog modem and the phone jack.

If you have voice mail, there may be messages waiting for you, altering the dial tone. Answer any messages to return the dial tone to normal.

Make sure you are dialing the correct access number for your cable company’s cable modem service.

Make sure the telephone cord is plugged into the analog modem you have connected to the TMX.

My computer went into “power save” mode. When it came out of power save mode, my screen was frozen.

If the upstream (analog modem) connection is active when a computer goes into power save mode, the computer may freeze when coming out of power save mode. Either hang up the analog modem before your computer goes into power save mode or disable power save on your PC. If you choose to disable power save, disable it in both the Windows 95 Control Panel and the BIOS setup. To disable power save in Windows 95, click Windows 95 Start, point to Settings, and click Control Panel. Double-click the Power icon and select OFF in the “Power Management” box. Click Apply. To disable power save in the BIOS setup, you usually must press a function key while booting up to

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Contents Robotics Cable Modem TMX Getting Started Guide 3Com Corporation 3800 Golf Rd. Rolling Meadows, IL Contents Troubleshooting and Support Resources WALL-MOUNTING Template Page Introduction Cable Modem TMX FeaturesContacting Your Broadband Service Provider BSP Preparing Your Workspace TMX Dialup Kit only You Will Need These ItemsConfiguring the TCP/IP Protocol on a Windows PC Configuring the TCP/IP ProtocolBefore YOU Begin Configuring the TCP/IP Protocol on a Macintosh PC Before YOU Begin Configuring the TCP/IP Protocol Before YOU Begin Wall-Mount Installation Hardware InstallationMounting holes Desktop Installation Stacking Installation with OfficeConnect Products Connecting the Cable Modem to Your Computer Cable line to cable RJ-45 cable Outlet To NIC To an analog To a telephone Phone jack Hardware Installation Cable Modem Configuration Cable Modem Configuration Page Cable Modem Configuration Page Summary of Configuration Software Screens Using the Cable Modem TMXRescan Channels Dial/HangUpTune Frequency Dhcp ConfigurationEnroll Dial-Up Parameters Dialing Parameters Access Parameters DHCP/PPP Parameters Cable Modem Configuration Message Log Session StatusInterpreting Your Cable Modems LED Lights LED State Repeating Description Upgrading to CMX FunctionalityCable Modem Configuration Support Resources TroubleshootingSupport Resources If You Are Still Having ProblemsCable Status LED never stops blinking Technical Support Hotline Day Free Installation SupportIf You Need to Return the Modem to Us World Wide WebTroubleshooting and Support Resources Manufacturer’s Declaration of Conformity Performance SpecificationsExport Notices Radio and Television Interference License AgreementIndustry Canada IC UL Listing/CUL ListingHardware 3Com Corporation Limited WarrantySoftware Obtaining Warranty Service Year 2000 WarrantyWarranties Exclusive Governing Law DisclaimerRegulatory Information and Limited Warranty 3Com U.S. Robotics Cable Modem CMX Wall-mounting Template WALL-MOUNTING Template