Castelle 10031161 manual If You Need to Return the Modem to Us, World Wide Web

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Support Resources

39

If You Need to Return the Modem to Us

Contact 3Com Technical Support. If the support representative determines that you need to return the modem, you will receive a USO (User Service Order) number. You must have a USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box. Send ONLY the modem (NOT manuals, diskettes, CDs, etc.). Include your USO number, name, and address on the shipping label as well as inside the package. If possible, send the package via a courier capable of tracking the progress of the shipment. Ship to the following address:

3Com

USO #________

Dock 15

1800 W. Central Ave.

Mount Prospect, IL 60056

World Wide Web

To visit our online support home page, log on to:

http://consumer.3com.com/cable/

You can send a message to technical support by clicking Contact Us in the “Site Tools” section of this Web site.

90-Day Free Installation Support

3Com offers free installation support for this product 90 days after purchase. Please call the following toll-free number.

888-877-5040

After the 90-day period, refer to our regularTechnical

Support Hotline (below).

Technical Support Hotline

Technical questions about 3Com cable modems can also be answered by technical support representatives. Regular telephone charges apply. The hours service is available are 7:00 AM - 11:00 PM CST seven days a week.

847-262-2550

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Contents Robotics Cable Modem TMX Getting Started Guide 3Com Corporation 3800 Golf Rd. Rolling Meadows, IL Contents Troubleshooting and Support Resources WALL-MOUNTING Template Page Introduction Cable Modem TMX FeaturesContacting Your Broadband Service Provider BSP Preparing Your Workspace TMX Dialup Kit only You Will Need These ItemsConfiguring the TCP/IP Protocol on a Windows PC Configuring the TCP/IP ProtocolBefore YOU Begin Configuring the TCP/IP Protocol on a Macintosh PC Before YOU Begin Configuring the TCP/IP Protocol Before YOU Begin Wall-Mount Installation Hardware InstallationMounting holes Desktop Installation Stacking Installation with OfficeConnect Products Connecting the Cable Modem to Your Computer Cable line to cable RJ-45 cable Outlet To NIC To an analog To a telephone Phone jack Hardware Installation Cable Modem Configuration Cable Modem Configuration Page Cable Modem Configuration Page Summary of Configuration Software Screens Using the Cable Modem TMXRescan Channels Dial/HangUpTune Frequency Dhcp ConfigurationEnroll Dial-Up Parameters Dialing Parameters Access Parameters DHCP/PPP Parameters Cable Modem Configuration Message Log Session StatusInterpreting Your Cable Modems LED Lights LED State Repeating Description Upgrading to CMX FunctionalityCable Modem Configuration Support Resources TroubleshootingIf You Are Still Having Problems Support ResourcesCable Status LED never stops blinking If You Need to Return the Modem to Us Day Free Installation SupportWorld Wide Web Technical Support HotlineTroubleshooting and Support Resources Performance Specifications Manufacturer’s Declaration of ConformityExport Notices Industry Canada IC License AgreementUL Listing/CUL Listing Radio and Television InterferenceHardware 3Com Corporation Limited WarrantySoftware Obtaining Warranty Service Year 2000 WarrantyWarranties Exclusive Governing Law DisclaimerRegulatory Information and Limited Warranty 3Com U.S. Robotics Cable Modem CMX Wall-mounting Template WALL-MOUNTING Template