Castelle 10031161 manual Troubleshooting and Support Resources

Page 4

Message Log 33

Interpreting Your Cable Modem's LED Lights 34

Upgrading to CMX Functionality 35

4TROUBLESHOOTING AND SUPPORT RESOURCES

Troubleshooting 37

The analog modem does not dial my cable company’s server properly. 37

My computer went into “power save” mode. When it came out of power save mode, my screen was frozen. 37

I see a delay when loading Web pages or downloading files (Mac users only). 38

I cannot access the 149.112.50.65 URL after disconnecting from my BSP .38

The Cable Status LED never stops blinking.

38

Support Resources

38

 

 

If You Are Still Having Problems

38

 

If You Need to Return the Modem to Us

39

World Wide Web

39

 

 

90-Day Free Installation Support

39

 

Technical Support Hotline 39

 

 

5REGULATORY INFORMATION AND LIMITED WARRANTY

Manufacturer’s Declaration of Conformity 41

Caution to the User

41

 

 

Performance Specifications

41

 

Export Notices 41

 

 

 

License Agreement

42

 

 

Industry Canada (IC)

42

 

 

UL Listing/CUL Listing42

 

 

Radio and Television Interference

42

3Com Corporation Limited Warranty

43

Hardware

43

 

 

 

Software

44

 

 

 

Year 2000 Warranty

45

 

 

Obtaining Warranty Service

45

 

WARRANTIES EXCLUSIVE

46

 

LIMITATION OF LIABILITY

47

 

Disclaimer

47

 

 

 

Image 4
Contents Robotics Cable Modem TMX Getting Started Guide 3Com Corporation 3800 Golf Rd. Rolling Meadows, IL Contents Troubleshooting and Support Resources WALL-MOUNTING Template Page Cable Modem TMX Features IntroductionContacting Your Broadband Service Provider BSP Preparing Your Workspace You Will Need These Items TMX Dialup Kit onlyConfiguring the TCP/IP Protocol Configuring the TCP/IP Protocol on a Windows PCBefore YOU Begin Configuring the TCP/IP Protocol on a Macintosh PC Before YOU Begin Configuring the TCP/IP Protocol Before YOU Begin Hardware Installation Wall-Mount InstallationMounting holes Desktop Installation Stacking Installation with OfficeConnect Products Connecting the Cable Modem to Your Computer Cable line to cable RJ-45 cable Outlet To NIC To an analog To a telephone Phone jack Hardware Installation Cable Modem Configuration Cable Modem Configuration Page Cable Modem Configuration Page Using the Cable Modem TMX Summary of Configuration Software ScreensDial/HangUp Rescan ChannelsDhcp Configuration Tune FrequencyEnroll Dial-Up Parameters Dialing Parameters Access Parameters DHCP/PPP Parameters Cable Modem Configuration Session Status Message LogInterpreting Your Cable Modems LED Lights Upgrading to CMX Functionality LED State Repeating DescriptionCable Modem Configuration Troubleshooting Support ResourcesSupport Resources If You Are Still Having ProblemsCable Status LED never stops blinking Day Free Installation Support If You Need to Return the Modem to UsWorld Wide Web Technical Support HotlineTroubleshooting and Support Resources Manufacturer’s Declaration of Conformity Performance SpecificationsExport Notices License Agreement Industry Canada ICUL Listing/CUL Listing Radio and Television Interference3Com Corporation Limited Warranty HardwareSoftware Year 2000 Warranty Obtaining Warranty ServiceWarranties Exclusive Disclaimer Governing LawRegulatory Information and Limited Warranty 3Com U.S. Robotics Cable Modem CMX Wall-mounting Template WALL-MOUNTING Template