Castelle 10031161 manual Support Resources, Cable Status LED never stops blinking

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38CHAPTER 4: TROUBLESHOOTING AND SUPPORT RESOURCES

enter the setup menu. Consult you computer’s manual for exact instructions.

I see a delay when loading Web pages or downloading files (Mac users only).

Close your Internet software and restart it.

If you are attempting to access a Web page, refresh or reload the page you are trying to access in your browser.

I cannot access the 149.112.50.65 URL after disconnecting from my BSP.

You may need to renew your DHCP lease.

WINDOWS USERS: Click Start, click Run, type winipcfg, and press ENTER. Select the NIC card that your cable modem is plugged into in the drop down menu that appears. Click Release and then click Renew. Exit out of the "IP Configuration" window and attempt to access the 149.112.50.65 URL again.

IMAC AND LINUX USERS: Restart your computer or wait for your current DHCP lease to expire.

The Cable Status LED never stops blinking.

The signal from your cable company's equipment may be too weak or the cable line may not be properly attached to the modem. If the cable line is properly connected to the modem, call your cable company to verify whether or not a weak signal may be your problem.

Support Resources

If You Are Still Having Problems

Review this manual.

Call or visit your modem dealer. They may be able to assist you.

If your dealer can't help you, contact 3Com Technical Support. When you call, specify your modem's serial number (found on the modem and on the outside of the box) and the software being used.

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Contents Robotics Cable Modem TMX Getting Started Guide 3Com Corporation 3800 Golf Rd. Rolling Meadows, IL Contents Troubleshooting and Support Resources WALL-MOUNTING Template Page Cable Modem TMX Features IntroductionContacting Your Broadband Service Provider BSP Preparing Your Workspace You Will Need These Items TMX Dialup Kit onlyConfiguring the TCP/IP Protocol Configuring the TCP/IP Protocol on a Windows PCBefore YOU Begin Configuring the TCP/IP Protocol on a Macintosh PC Before YOU Begin Configuring the TCP/IP Protocol Before YOU Begin Hardware Installation Wall-Mount InstallationMounting holes Desktop Installation Stacking Installation with OfficeConnect Products Connecting the Cable Modem to Your Computer Cable line to cable RJ-45 cable Outlet To NIC To an analog To a telephone Phone jack Hardware Installation Cable Modem Configuration Cable Modem Configuration Page Cable Modem Configuration Page Using the Cable Modem TMX Summary of Configuration Software ScreensDial/HangUp Rescan ChannelsDhcp Configuration Tune FrequencyEnroll Dial-Up Parameters Dialing Parameters Access Parameters DHCP/PPP Parameters Cable Modem Configuration Session Status Message LogInterpreting Your Cable Modems LED Lights Upgrading to CMX Functionality LED State Repeating DescriptionCable Modem Configuration Troubleshooting Support ResourcesCable Status LED never stops blinking If You Are Still Having ProblemsSupport Resources Day Free Installation Support If You Need to Return the Modem to UsWorld Wide Web Technical Support HotlineTroubleshooting and Support Resources Export Notices Performance SpecificationsManufacturer’s Declaration of Conformity License Agreement Industry Canada ICUL Listing/CUL Listing Radio and Television Interference3Com Corporation Limited Warranty HardwareSoftware Year 2000 Warranty Obtaining Warranty ServiceWarranties Exclusive Disclaimer Governing LawRegulatory Information and Limited Warranty 3Com U.S. Robotics Cable Modem CMX Wall-mounting Template WALL-MOUNTING Template