Multitech MTPSR1-120 manual Tech Support, Recording ProxyServer Information

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Chapter 6 - Warranty, Service and Technical Support

Chapter 6 - Warranty, Service and Technical Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1- 800-972-2439. Please fill out the ProxyServer information (below), and have it available when you call. If your ProxyServer requires service, the tech support specialist will guide you on how to send in your ProxyServer (refer to the next section).

Recording ProxyServer Information

Please fill in the following information on your Multi-Tech ProxyServer. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your ProxyServer.

Please note the type of external link device that is connected to your ProxyServer before calling tech support. Also, note the status of your ProxyServer including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the ProxyServer status:

________________________________________________________________________________________________________

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Contents User Guide Dual Ethernet ProxyServer Model MTPSR1-120TRADEMARK User GuideRecord of Revisions RevisionDescription PatentsChapter 4 - Firewall Software Chapter 2 - InstallationChapter 3 - Software Loading and Configuration Chapter 1 - Introduction and DescriptionIndex Chapter 5 - Remote Configuration and ManagementChapter 6 - Warranty, Service and Tech Support AppendixesChapter 1 - Introduction and Description Preview of this Guide Chapter 2 - InstallationChapter 3 - Software Loading and Configuration IntroductionAppendixes Chapter 5 - Remote Configuration and ManagementChapter 6 - Warranty, Service and Tech Support Chapter 4 - ProxyServer SoftwareWAN Link PowerFront Panel Description ETHERNET 1 andPower Connector RS232/V.35 ConnectorEthernet 1 and 2 10Base-T Connectors Command ConnectorWAN Link SpecificationsCommand Port Ethernet PortsChapter 2 - Installation Safety Warnings Unpacking Your ProxyServerFigure 2-1. Unpacking Figure 2-3. Shunt Positions V.35 Shunt ProcedureStep Procedure Figure 2-2. Cabinet Mounting ScrewCabling Procedure Step Procedure Cabling Your ProxyServerFigure 2-4. Cable Connections Chapter 2 - Installation Table 2-1. cont’d Step Procedure Dual Ethernet ProxyServer User Guide Chapter 3 - Software Loading and Configuration Loading Your Software 7. The “Do you want to download default setup?” dialog is displayed Chapter 3 - Software Loading and ConfigurationDHCP Relay Agent does not apply IP Port ConfigurationDefault WAN Link Configuration 19. The Writing Setup dialog box is displayed as the setup configuration is written to the ProxyServer Chapter 4 - Firewall Software Private LAN Configuration 1 - Cable/DSL ModemFigure 4-1. Cable/DSL Modem Configuration Typical ApplicationsChapter 4 - Firewall Software Private LAN Configuration 2 - Existing Dual-LAN with RouterFigure 4-2. Existing Dual-LAN with Router Configuration Internet Services NetworkFigure 4-3. New Dual-LAN with T1 DSU Configuration Configuration 3 - New Dual-LAN with T1 DSUThe Internet LAN Port Parameters group is either configured with the DHCP Client option active, enabling the ISP to dynamically provide the registered Internet IP addresses, or with the DHCP Client option disabled if a static IP addressing scheme is provided by the ISP. If the DHCP Client field is deactivated the static IP Address of 204.26.12.10 is then entered and the WAN option is checked in the Internet Gateway Parameters group Configuration Port Setup Download Default SetupFirewall Program Group Download Firmware Update Uninstall Firewall ConfigurationWAN Device Configuration Firewall Configuration Changing IP Parameters Net Mask - Enter the Subnetwork Mask for the WAN port in this field Changing WAN Port Parameters Adding Proxy Applications Enabling the DHCP Server Chapter 5 - Remote Configuration and Management Enabling PPP/SLIPEnabling PPP Enabling SLIP Statistics ApplicationsFiltering Chapter 5 - Remote Configuration and Management Connect the modem to your local telephone line Modem-Based Remote Configuration ProcedureClick OK when you are satisfied with your selections Windows Sockets Compliant TCP/IP Stack LAN-Based Remote Configuration Procedure8 Click Exit when the downloading is complete Telnet Remote ManagementFirewall Configuration Firewall Management MenuThe Firewall Management Menu provides two basic options Firewall Configuration and WAN Device Configuration. A further option enables you to close the Telnet session from this menu by pressing the Esc key WEB Management Chapter 6 - Warranty, Service and Tech Support On-line Warranty Registration Limited WarrantyChapter 6 - Warranty, Service and Technical Support Tech SupportRecording ProxyServer Information Service ATTN SERVICE OR REPAIRSMULTI-TECH SYSTEMS, INC 2205 WOODALE DRIVE MOUNDS VIEW, MINNESOTA If you know the file name The Multi-Tech BBSTo Log on to the Multi-Tech BBS To Download a Fileftp//ftp.multitech.com About the Multi-Tech Fax-Back ServiceAbout CompuServe About the InternetAppendixes Dual Ethernet ProxyServer User Guide Appendix A - TCP/IP Description Internet Protocol IP Index F 20, 33 Configuration 2 - Existing Dual-LAN with Router26Configuration 3 - New Dual-LAN with T1 DSU Secured LAN Port Parameters