Troubleshooting
POSSIBLE SOLUTION
You may have plugged your modem’s phone cord into the wrong jack on the modem. Make sure the phone cord is plugged into a jack labeled with the word TELCO (marked with a wall jack icon on externals).
POSSIBLE SOLUTION
You might have a bad phone cord connection to your modem. The phone cord should be plugged into the TELCO jack on the modem (marked with a wall jack icon on externals) and the wall phone jack. The phone cord should be no longer than 12 feet in length. Use the phone cord included with your modem if possible.
POSSIBLE SOLUTION
Your phone jack may have been wired incorrectly. Contact your telephone company. Ask them to make sure the tip and ring are on the inside pair of wires.
POSSIBLE SOLUTION
You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack.
POSSIBLE SOLUTION
You may have a poor line connection. Place the call again. Calls are routed differently each time.
POSSIBLE SOLUTION
If you have voice mail, your dial tone may be altered because messages are waiting. Retrieve your voice mail messages to restore your normal dial tone.
POSSIBLE SOLUTION
Your software may not have auto answer enabled. Enable the auto answer feature. In your communication software’s terminal mode, type ATS0=1 and press ENTER.
You need to enable auto answer before every session unless you alter your software’s initialisation string to permanently enable auto answer.
34 56K Voice Faxmodem Internal - User’s Guide