3Com 1.024.1644-00 manual Possible Solution

Troubleshooting

PROBLEM: If Plug and Play does not detect your modem. You have installed the modem and Windows has restarted, but you see only your normal desktop. You do not see any screens indicating new hardware has been detected.

POSSIBLE SOLUTION

The Plug and Play installation was not successful. Try the following:

1.Click Windows 95 Start and click Shut Down. When asked if you wish to shut down your computer, click Yes. When Windows 95 indicates that it is safe to turn off your computer, turn it off and wait 15 seconds. Then turn the computer back on. Windows 95 may detect your modem upon this restart, even if it did not detect the modem during the initial installation. If you see screens indicating that new hardware has been detected by Windows 95, follow the on-screen instruction to install the modem. If you do not see the new hardware screens, continue with step 2 below.

2.Click Windows 95 Start, point to Settings, and click Control Panel. Double-click the System icon and then click the Device Manager tab on the “System Properties” screen. Look for “Other Devices” or “Unknown Devices” in the list that appears. If you do not see either of these options in the list, please contact our technical support department. If you do see one of these options, double-click the option. If the description that appears matches the modem you are trying to install, click Remove. Click OK when Windows asks if you wish to remove the device. Next, restart the computer and continue with the on-screen instructions. If the computer does not detect the modem after this second restart, please contact our technical support department.

38 56K Voice Faxmodem Internal - User’s Guide