Scientific Atlanta DPX213 manual Common Troubleshooting Suggestions

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Troubleshooting

Common Troubleshooting Suggestions

The modem does not register an Ethernet connection.

Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem,you should first connect the modem to the up-link port of the hub. The LINK LED of the hub will illuminate continuously.

The modem does not register a cable connection.

•The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

•Verify that you have followed the procedure for Renewing the IP address for Windows 95/98/98SE/ ME PCs earlier in this guide.

Note: If you have Windows 2000, Windows NT, or Windows XP, consult your User’s Manual for the procedure for renewing the IP address on your PC.

•Your USB interface may be malfunctioning. Refer to the troubleshooting information in your USB documentation.

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WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide

4001231 Rev A

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Contents Model DPX213 VoIP Docsis Cable Modem Overview IntroductionThis Guide This Section Important Rules for Safe OperationCleaning the Equipment PlacementRead and Retain These Instructions Important Rules for Safe Operation Grounding Power Cord ProtectionPower Sources Damage that Requires ServiceSection B Before You Begin Check Your Equipment Equipment ChecklistSection C Front and Back Panel Components Front Panel Components WebSTAR Cable Modem Front PanelBack Panel Components WebSTAR Cable Modem Back PanelFront Panel LED Status Indicator Functions Initial Power Up, Calibration, and RegistrationNormal Operations Special Conditions Section D Internet Service Installation Contacting Your Local Cable Service Provider Before You BeginSelecting a Location for Your Modem System Requirements for an Ethernet Connection System RequirementsMinimum System Requirements for PCs Minimum System Requirements for MacintoshInstallation Diagram Install the Cable ModemInstalling the Modem Configure TCP/IP Configuring the TCP/IP Protocol for Windows 95/98/98SE//MEWindows 95/98/98SE/ME Renewing the IP Address for Windows 95/98/98SE/ME ResultsWindows XP WindowsMacintosh Windows 98/98SE/ME Install USB Drivers Windows Result The Found New Hardware Wizard window opens Frequently Asked Questions Frequently Asked QuestionsModem does not register a cable connection TroubleshootingCommon Troubleshooting Suggestions Modem does not register an Ethernet connectionCheck and Correct Section E Telephone Service Installation Before You Begin Selecting a Location for Your Modem Telephone Device Types Telephone Wiring RequirementsTelephone Requirements Number of Telephone DevicesInstalling the Cable Modem to Provide Telephone Service Install the Cable Modem to Provide Telephone ServiceInstallation Diagram Installing the Cable Modem How many telephones can I connect? Can I use my existing phone number with the cable modem?There is no dial tone when I lift the telephone handset Software Use Notice TrademarksDisclaimer Documentation Copyright NoticeCanada EMI Regulation FCC ComplianceUnited States FCC Compliance FCC Declaration of ConformityIf You Need Technical Assistance For Information