Sierra Wireless MP595W manual Support and Warranty, Technical support

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9: Support and Warranty

Technical support

To obtain technical support for your MP modem, and firmware and software upgrades, please contact your account manager.

Online technical support resources are also available at

www.sierrawireless.com.

Warranty

Sierra Wireless, Inc. warrants the MP modem against all defects in materials and workmanship for a period of three (3) years from the date of purchase.

The sole responsibility of Sierra Wireless, Inc. under this warranty is limited to either repair or, at the option of Sierra Wireless, Inc., replacement of the MP modem. There are no expressed or implied warranties, including those of fitness for a particular purpose or merchantability, which extend beyond the face hereof.

Sierra Wireless, Inc. is not liable for any incidental or conse‐ quential damages arising from the use, misuse, or installation of the MP modem.

This warranty does not apply if the serial number label has been removed, or if the MP modem has been subjected to physical abuse, improper installation, or unauthorized modifi‐ cation.

 

 

 

 

 

 

 

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Contents User Guide Page Important Notice Safety and Hazards Limitation Liability Qualcomm 3G Patents CopyrightRevision History TrademarksContact Information AirLink MP595 / MP595W Modem User Guide 2130795 Contents MP Modem Operation Configuring the Router Functions Support and Warranty Regulatory Information AirLink MP595 / MP595W Modem User Guide 2130795 Introducing the MP Modem Cdma account and coverage About CdmaSupported Cdma radio frequencies Receive diversityConnection methods VPN support for Rnap Virtual serial portMP Modem Manager SoftwareDocumentation AirLink MP595 / MP595W Modem User Guide Getting Started What type of connections do you plan to use? Plan your MP modem installationWhere do you want to install your MP modem? Getting Started Additional required equipment Package contentsRequired equipment System requirements MP modem accessoriesAirLink MP595 / MP595W Modem User Guide 2130795 MP modem housing Hardware and Software InstallationInstallation overview GPS and I/O options Connector panelOverview of installation steps Mounting the MP modem Install the MP modemMount the MP modem Select a location for the MP modemMounting the MP modem. Arrows indicate the mounting holes Ground the MP modemMain RF antenna Mount the antennas and install the cablesAntenna locations GPS antennaAP antenna MP 595W only Install the antennas and cables Vehicle installation Install the power harnessPower connector Power connector Molex pinoutsIgnition sense options Ignition sense on/off wiringCrimp terminals Ground the power harnessPower connections Correct wire splicingConnect the MP modem to computer cable Office installationInstall the USB, Ethernet or serial cable Serial connector DB9 pinoutsPort connections Install the softwareActivate your account Automated activation Test the systemActivation Wizard Manual activationTurning the MP modem on and off MP Modem OperationLED operation Status indicators3G Watcher Help Reset the MP modem3G Watcher software 3G Watcher window Establishing connectionsLaunching 3G Watcher NAT mode Configuring the Router FunctionsNAT mode Non-NAT modeMode MP modem networking basics in NATFile and resource sharing over LAN Static IP and TCP/UDP port forwarding in NAT modeEnable the router Set up static IP addressesSet up TCP/UDP port forwarding AirLink MP595 / MP595W Modem User Guide 2130795 Overview Configuring the Wireless Access PointChange the password optional Unlock MP modem configurationSet the Ssid Enable the wireless access pointConfigure the security settings Configure security on the client computers Reset the MP modem to factory defaultsAirLink MP595 / MP595W Modem User Guide 2130795 GPS configuration and reporting Configuring the MP Modem to Report GPS and I/O DataGPS display in 3G Watcher GPS protocols and commandsGPS Taip quick reference Device installation and configurationDigital input devices Connector pinoutsPort specifications Example panic button connections A button wired to Pin 4 digital input and Pin 10 GroundAnalog input devices Digital output devicesExample analog sensor connections Configuration using AT or 3G Watcher commandsExample Analog input setupDigital I/O setup AirLink MP595 / MP595W Modem User Guide 2130795 Route data to a server Configure the MP modem toReport frequency timers Sending Data to Your Network ApplicationTmsumregind Sending Data to Your Network Application IP Addressing Monitoring and Tracking configurationProblem created by Network Address Translation Retrieve the Unique Mobile Device ID Solutions to the NAT problemTechnical support Support and WarrantyWarranty AirLink MP595 / MP595W Modem User Guide 2130795 Regulatory, radio frequency and electrical specifications Technical SpecificationsWeight and dimensions Environmental specificationsOther interfaces GPS specificationsHost interfaces Wireless access point specifications Port characteristicsWPA2 AirLink MP595 / MP595W Modem User Guide 2130795 Canada Regulatory InformationApproved antennas Important NoteFCC Caution Numerics IndexMTP Index AirLink MP595 / MP595W Modem User Guide 2130795

MP595W, MP595 specifications

The Sierra Wireless MP595 and MP595W are robust industrial-grade multi-network routers designed to ensure reliable and high-speed connectivity in a wide range of applications. Both models leverage advanced technologies to meet the demands of IoT (Internet of Things), M2M (Machine-to-Machine), and remote network management, making them ideal for various sectors, including transportation, utility, and smart city initiatives.

One of the standout features of the MP595 and MP595W is their dual-SIM capability. This functionality allows users to connect to two different mobile networks simultaneously, providing added reliability and redundancy. In scenarios where one network experiences failures or inadequate performance, the router can seamlessly switch to the secondary SIM. This ensures continuous connectivity, which is crucial for critical applications where downtime can result in significant losses.

Both models support a full range of cellular technologies, including 4G LTE and 3G, enabling high-speed connections with the flexibility to adapt to different network conditions. The MP595W variant offers additional capabilities, including built-in Wi-Fi, allowing users to set up a local wireless network and connect multiple devices easily.

Furthermore, these routers feature advanced security mechanisms, supporting VPN (Virtual Private Network) protocols and firewall functionalities. This ensures secure data transmission and protects sensitive information from potential threats, making them suitable for enterprise-level applications.

The user-friendly management interface enables easy configuration and monitoring. Sierra Wireless provides comprehensive tools and APIs that facilitate remote management, allowing users to manage and update the router's settings from anywhere, thereby reducing maintenance costs and time.

The routers also come equipped with multiple Ethernet ports, allowing for direct wired connections to equipment and devices. This versatility makes them suitable for a variety of setups, from simple installations to more complex network configurations.

With their rugged design, the MP595 and MP595W are built to withstand harsh environmental conditions, making them perfect for outdoor deployments. They are designed to operate across a wide temperature range, ensuring consistent performance in extreme weather.

In conclusion, the Sierra Wireless MP595 and MP595W are powerful, versatile, and secure solutions for organizations needing robust mobile connectivity. Their advanced features and reliability make them indispensable in achieving seamless communication across various industrial applications.