Sagem N56815740110 manual Troubleshooting the Sagem F@stTM 1000 modem

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4 - Troubleshooting the SAGEM F@stTM 1000 modem

You can also consult the "support.txt" file which you will find on the Installation CD-ROM of the SAGEM F@stTM 1000 modem.

4.1Reinstallation of the drivers after an incomplete installation

If the installation of the drivers failed or if the installation procedure was interrupted during the process, proceed as follows to reinstall the software.

!Switch off the modem if it is powered.

!Uninstall the modem drivers using the F@st1000 Uninstallation command created by the installation software in the Start menu of Windows.

•For Windows 98, Windows Millennium and Windows 2000 :

Start / Programs / SAGEM F@st1000 / F@st1000 uninstallation

•For Windows XP :

Start / All Programs / SAGEM F@st1000 / F@st1000 uninstallation

If the F@st1000 Uninstallation command does not exist in the Start menu of Windows, proceed as follows to get it :

"Make sure the modem is switched off.

"Insert the CD-ROM SAGEM F@stTM 1000.

"When the welcome screen appears, click on Install the modem to start the installation procedure.

"When Windows indicates "Modem setup is complete…", DO NOT PLUG the modem but click on OK to shut down the message box. The F@st1000 Uninstallation command should now appear in the Start menu of Windows.

!Reinstall the drivers of the modem following instructions of chapter 3.

If the installation of the drivers fails again or if Windows doesn't detect the modem when it is switch on, proceed as follows to clear any contamination of Windows registry.

!Check that the power supply cable is plugged in the modem (connector marked PWR), then connect the mains adapter to power up the SAGEM F@stTM 1000. Connect the modem to the PC using the USB cable.

!Open the Device Manager as explained below.

User Guide - N56815740110

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No reproduction or communication without the written consent of SAGEM SA

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Contents Sagem F@stTM N56815740110Page Contents Installing for Windows Millennium Installing for Windows XPInstalling for Windows 2000 professional Installing for Windows 98 First EditionSagem F@st 1000 interfaces Wiring of Sagem F@st 1000 cablesTechnical specifications List of abbreviationsUser Guide N56815740110 Sagem F@st 1000 modem overview Safety instructions OverviewInstallation instructions Environment Power sourceSafety levels on the mains adapter unit CE declaration of conformityPage Page Bearer and transmission mode Adsl 2 ATMTo which Adsl lines can the Sagem F@st 1000 be connected? Description Marking Interface Connector Marking Meaning ColorComposition of the supply Prerequisites Telephone line sideConnecting the Sagem F@st Physical installation DesktopConnection to the mains supply Sagem F@st 1100 port connectionsSagem F@st 1000 rear panel Connection to a computer by USB interface Connecting analog terminals Configuration with input splitterConfiguration with distributed microfilters Connection to the wide area network Adsl lineInstallation procedure Green, on steadyUser Guide N56815740110 Installing the Sagem F@stTM 1000 modem Introduction Installing for Windows XP Installing the modemPC must be rebooted for the modem to function correctly Connecting / disconnecting Connecting to Internet Type in your User name and PasswordInstalling the Sagem F@stTM 1000 modem Disconnecting Modem switching off or USB cable disconnectingCreating and configuring the Adsl access icon Configuring the ATM settingsInstalling the Sagem F@stTM 1000 modem Installing the Sagem F@stTM 1000 modem After creating the PVC, click OK Configuring the Adsl Internet connection Installing the Sagem F@stTM 1000 modem Installing the Sagem F@stTM 1000 modem Installing the Sagem F@stTM 1000 modem Uninstalling the modem Installing for Windows 2000 professional PC must be rebooted for the modem to function correctly Connecting / disconnecting Connecting to Internet Disconnecting Creating and configuring the Adsl access icon Select ATM call manager and click on Properties Configuring the Adsl Internet connection Installing the Sagem F@stTM 1000 modem Installing the Sagem F@stTM 1000 modem Installing the Sagem F@stTM 1000 modem Uninstalling the modem Installing for Windows Millennium PC must be rebooted for the modem to function correctly Connecting to / disconnecting from Internet Connecting DisconnectingConfiguring a new dial-up connection Framing Logical Link Control Click on the TCP/IP settings button Choose the options Uninstalling the modem Installing for Windows 98 First Edition PC must be rebooted for the modem to function correctly Installing the Sagem F@stTM 1000 modem Connecting to / disconnecting from Internet Screen no longer appears at later connections Click on Make New Connection Select Microsoft VPN Adapter, then click Next Choose the options Uninstalling the modem Installing for Windows 98 Second Edition PC must be rebooted for the modem to function correctly Connecting to / disconnecting from Internet Connecting Configuring a new dial-up connection For WIN XP Reading the software version of the productSagem VVB ATM port version X.Y.Z For WIN For WIN ME For WIN 98FE Sagem VVB Ethernet Port vX.Y.ZFor WIN 98SE Troubleshooting the Sagem F@stTM 1000 modem Troubleshooting the Sagem F@stTM 1000 modem Start / Programs / Sagem F@st1000 / F@st1000 uninstallationFor Windows XP Select Modem Sagem USBFor Windows For Windows ME, Windows 98FE and Windows 98SE Select Sagem USB Modem, then RemoveOperating alarms Interpreting the LEDsLine LED blinking PWR indicator blinking continuouslyPWR LED off USB LED offNo access to the wide area network All LEDs litProblems with your networks analog terminals Whistling or audible noises in the telephone channelUser Guide N56815740110 Appendice USB connector pinout Sagem F@st 1000 interfaces PWR connectorPin N Line connector pinout Pin N Signal MeaningWiring of Sagem F@st 1000 cables 1 RJ11 / RJ11 Line cable Type a / Type B USB cable Technical specifications Equipment specifications Interface specificationsMechanical environment Climatic environmentPhysical/chemical environment Electrical robustness SafetyElectromagnetic compatibility Marking PackagingSoftware specifications ATMList of abbreviations Page ENetworks and Telecommunications Division