Ativa AWGR54 user manual Troubleshooting

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Troubleshooting

Problem:

The Easy Install Wizard cannot find my Router.

Solution:

If the Easy Install Wizard is not able to find the Router during the installation process, please check the following items:

1.If the Easy Install Wizard is not able to find the Router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third- party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

2.Unplug power to the Router for 10 seconds, and then plug the power back into the Router. Ensure that the Router’s Power light is on; it should be solid blue. If not, check to make sure that the AC adapter is correctly connected to the Router and plugged into a wall outlet.

3.Ensure that you have a cable (use the cable included with the Router) connected between (1) the network (Ethernet) port on the back of the computer and (2) one of the LAN ports, labeled “1” through “4”, on the back of the Router.

Note: The computer should NOT be connected to the port labeled “Internet/WAN” on the back of the Router.

4.Try shutting down and restarting your computer, then rerunning the Easy Install Wizard.

If the Easy Install Wizard is still unable to find the Router, reference the section titled “Manually Configuring Network Settings” for installation steps.

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Contents Router Table of Contents Introduction Introduction Important Factors for Placement and SetupWireless Router Placement Cordless Phones Choose the Quietest Channel for your Wireless NetworkAvoid Obstacles and Interference Secure Connections, VPNs, and AOL US 1-866-91-ATIVA Front-Panel LED Display Product FeaturesWorks with Both PCs and Mac Computers Web-Based Advanced User InterfaceEasy Install Wizard Integrated 10/100 4-Port SwitchBuilt-In Dynamic Host Configuration Protocol Dhcp Universal Plug-and-Play UPnP CompatibilityMAC Address Filtering Integrated 802.11g Wireless Access PointProduct Overview System Requirements Package ContentsEasy Install Wizard Software System Requirements Wired Computer Status LEDs Power/Ready LEDWireless Network LED Knowing your RouterModem Status LED Internet LEDConnection to Modem Modem Port Power JackConnections to Computers Wired Computer Ports Restoring the Factory Defaults Reset ButtonResetting the Router Modem Requirements Ethernet USBRun the Easy Install Wizard Software Welcome Screen Connecting and Configuring your RouterExamining Settings Progress ScreenSet up the Hardware Check the Connection Step Secure your NetworkFinished Configure the RouterChecking Internet Connecting and Configuring your Router Alternate Setup Method Connect your RouterSection Alternate Setup Method Logging into the RouterQuick-Navigation Links Using the Web-Based Advanced User InterfaceLogging out of the Router Home Button Internet Status IndicatorLogin/Logout Button Internet Settings LAN SettingsFeatures Help ButtonStep Setting your Connection Type Change WAN MAC Address ISP Gateway Address IP AddressSubnet Mask Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifUser Name PasswordService Name MTUSetting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC Address Entering a Specific MAC AddressUsing the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Changing LAN SettingsLease Time Dhcp ServerIP Pool Local Domain NameConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Using the Wireless Mode Switch When to use b only Mode B ModeOnly Mode Using the Broadcast Ssid Feature Protected Mode Switch Bit WEP Securing your Wi-FiNetworkWEP Wired Equivalent Privacy Encryption Keys WPA Wi-Fi Protected Access Sharing the Same Network KeysNetwork key= Using a Hexadecimal Key WEP Setup Bit WEP EncryptionUsing the Web-Based Advanced User Interface WPA Setup Changing the Wireless Security SettingsSetting WPA/WPA2 Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ WAN Ping Blocking Utilities Tab Restarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Restoring a Previous Configuration Updating the Firmware Searching for a New Version of FirmwareDownloading a New Version of Firmware Updating the Router’s Firmware Firmware update is complete Changing the Login Time-Out Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time ZoneEnabling Remote Management Enabling/Disabling NAT Network Address Translation Enabling/Disabling UPnPEnabling/Disabling Auto Firmware Update Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OS Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherProblem SolutionTroubleshooting Easy Install Wizard cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting Troubleshooting How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings AWGNA54, AWGUA54, AWGR54 Troubleshooting Troubleshooting Troubleshooting Supported Operating Systems Enabling WPA-PSK no server Technical Support FCC Statement AWGR54Information 103 Ativa Tech Support