Ativa AWGR54 user manual Troubleshooting

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Troubleshooting

Problem:

I am having difficulty setting up Wi-Fi Protected Access (WPA) security on an Ativa client card (Wireless Network Card or Adapter) for a home network.

Solution:

Clients must use the same key that the Wireless G Router or access point uses. For instance, if the key is “Smith Family Network Key” in the Wireless G Router or access point, the clients must also use that same key.

1.Double-click the “Signal Indicator” icon to bring up the “Wireless Network Utility” screen. The “Advanced” button will allow you to view and configure more options of your client card.

2.Once the “Advanced” button is clicked, the Ativa Wireless LAN Utility will appear. This Utility will allow you to manage all the advanced features of the Ativa client card.

3.Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button.

4.Under “Network Authentication”, select “WPA-PSK (no server)”.

5.Type your WPA key in the “Network key” box.

Important: WPA-PSK is a combination of numbers and letters from A-Z and 0-9. For WPA-PSK, you can enter eight to 63 characters. This network key needs to match the key you assign to your Wireless G Router or access point.

6.Click “OK”, then “Apply” to save the settings.

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Contents Router Table of Contents Introduction Introduction Important Factors for Placement and SetupWireless Router Placement Cordless Phones Choose the Quietest Channel for your Wireless NetworkAvoid Obstacles and Interference Secure Connections, VPNs, and AOL US 1-866-91-ATIVA Front-Panel LED Display Product FeaturesWorks with Both PCs and Mac Computers Web-Based Advanced User InterfaceEasy Install Wizard Integrated 10/100 4-Port SwitchBuilt-In Dynamic Host Configuration Protocol Dhcp Universal Plug-and-Play UPnP CompatibilityMAC Address Filtering Integrated 802.11g Wireless Access PointProduct Overview System Requirements Package ContentsEasy Install Wizard Software System Requirements Wired Computer Status LEDs Power/Ready LEDWireless Network LED Knowing your RouterModem Status LED Internet LEDConnection to Modem Modem Port Power JackConnections to Computers Wired Computer Ports Restoring the Factory Defaults Reset ButtonResetting the Router Modem Requirements Ethernet USBRun the Easy Install Wizard Software Welcome Screen Connecting and Configuring your RouterExamining Settings Progress ScreenSet up the Hardware Check the Connection Step Secure your NetworkFinished Configure the RouterChecking Internet Connecting and Configuring your Router Alternate Setup Method Connect your RouterSection Alternate Setup Method Logging into the RouterQuick-Navigation Links Using the Web-Based Advanced User InterfaceLogging out of the Router Home Button Internet Status IndicatorLogin/Logout Button Internet Settings LAN SettingsFeatures Help ButtonStep Setting your Connection Type Change WAN MAC Address ISP Gateway Address IP AddressSubnet Mask Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifUser Name PasswordService Name MTUSetting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC Address Entering a Specific MAC AddressUsing the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Changing LAN SettingsLease Time Dhcp ServerIP Pool Local Domain NameConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Using the Wireless Mode Switch When to use b only Mode B ModeOnly Mode Using the Broadcast Ssid Feature Protected Mode Switch Bit WEP Securing your Wi-FiNetworkWEP Wired Equivalent Privacy Encryption Keys WPA Wi-Fi Protected Access Sharing the Same Network KeysNetwork key= Using a Hexadecimal Key WEP Setup Bit WEP EncryptionUsing the Web-Based Advanced User Interface WPA Setup Changing the Wireless Security SettingsSetting WPA/WPA2 Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ WAN Ping Blocking Utilities Tab Restarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Restoring a Previous Configuration Updating the Firmware Searching for a New Version of FirmwareDownloading a New Version of Firmware Updating the Router’s Firmware Firmware update is complete Changing the Login Time-Out Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time ZoneEnabling Remote Management Enabling/Disabling NAT Network Address Translation Enabling/Disabling UPnPEnabling/Disabling Auto Firmware Update Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OS Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherProblem SolutionTroubleshooting Easy Install Wizard cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting Troubleshooting How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings AWGNA54, AWGUA54, AWGR54 Troubleshooting Troubleshooting Troubleshooting Supported Operating Systems Enabling WPA-PSK no server Technical Support FCC Statement AWGR54Information 103 Ativa Tech Support