Ativa AWGR54 user manual Easy Install Wizard cannot connect my Router to the Internet

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Troubleshooting

Problem:

The Easy Install Wizard cannot connect my Router to the Internet.

Solution:

If the Easy Install Wizard is not able to connect the Router to the Internet, please check the following items:

1.Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting screen does not open automatically, click on the “Troubleshoot” button in the lower, right-hand corner of the Easy Install Wizard window.

2.If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page 76 of this User Manual) for an alternate setup method.

Problem:

The Easy Install Wizard completed installation, but my web browser doesn’t work.

I am unable to connect to the Internet. The Router’s “WAN” light is off and the “Connected” light is blinking.

Solution:

If you cannot connect to the Internet, the “WAN” light is off, and the “Connected” light is blinking, the problem may be that your modem and Router are not connected properly.

1.Make sure the network cable between the modem and the Router is connected. We strongly recommend using the cable that was supplied with your cable or DSL modem for this purpose. The cable should be connected at one end to the Router’s “Internet/WAN” port, and at the other end to the network port on your modem.

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Contents Router Table of Contents Introduction Important Factors for Placement and Setup Wireless Router PlacementIntroduction Choose the Quietest Channel for your Wireless Network Avoid Obstacles and InterferenceCordless Phones Secure Connections, VPNs, and AOL US 1-866-91-ATIVA Web-Based Advanced User Interface Product FeaturesWorks with Both PCs and Mac Computers Front-Panel LED DisplayUniversal Plug-and-Play UPnP Compatibility Integrated 10/100 4-Port SwitchBuilt-In Dynamic Host Configuration Protocol Dhcp Easy Install WizardIntegrated 802.11g Wireless Access Point Product OverviewMAC Address Filtering Package Contents Easy Install Wizard Software System RequirementsSystem Requirements Knowing your Router Power/Ready LEDWireless Network LED Wired Computer Status LEDsInternet LED Modem Status LEDPower Jack Connections to Computers Wired Computer PortsConnection to Modem Modem Port Reset Button Resetting the RouterRestoring the Factory Defaults Ethernet USB Modem RequirementsRun the Easy Install Wizard Software Progress Screen Connecting and Configuring your RouterExamining Settings Welcome ScreenSet up the Hardware Check the Connection Secure your Network StepConfigure the Router Checking InternetFinished Connecting and Configuring your Router Connect your Router Alternate Setup MethodSection Logging into the Router Alternate Setup MethodUsing the Web-Based Advanced User Interface Logging out of the RouterQuick-Navigation Links Internet Status Indicator Login/Logout ButtonHome Button Help Button LAN SettingsFeatures Internet SettingsStep Setting your Connection Type Change WAN MAC Address IP Address Subnet MaskISP Gateway Address Your connection type is PPPoE if Setting your ISP Connection Type to PPPoEMTU PasswordService Name User NameSetting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Entering a Specific MAC Address Cloning your MAC AddressViewing the LAN Settings Using the Web-Based Advanced User InterfaceChanging LAN Settings Using the Web-Based Advanced User InterfaceLocal Domain Name Dhcp ServerIP Pool Lease TimeViewing the Dhcp Client List Configuring the Wireless Network SettingsChanging the Wireless Network Name Ssid Using the Wireless Mode Switch B Mode Only ModeWhen to use b only Mode Using the Broadcast Ssid Feature Protected Mode Switch Securing your Wi-FiNetwork WEP Wired Equivalent PrivacyBit WEP Encryption Keys Sharing the Same Network Keys WPA Wi-Fi Protected AccessNetwork key= Using a Hexadecimal Key Bit WEP Encryption WEP SetupUsing the Web-Based Advanced User Interface Changing the Wireless Security Settings WPA SetupSetting WPA/WPA2 Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Entering Settings into the Virtual Server Configuring Internal Forwarding SettingsSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ WAN Ping Blocking Utilities Tab Restarting the Router Restarting the Router to Restore Normal OperationRestoring Factory Default Settings Saving a Current Configuration Restoring a Previous Configuration Searching for a New Version of Firmware Updating the FirmwareDownloading a New Version of Firmware Updating the Router’s Firmware Firmware update is complete Setting the Time and Time Zone Changing System SettingsSetting or Changing the Administrator Password Changing the Login Time-Out SettingEnabling Remote Management Enabling/Disabling UPnP Enabling/Disabling NAT Network Address TranslationEnabling/Disabling Auto Firmware Update Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OS Manually Configuring Network Settings Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Recommended Web Browser SettingsSolution ProblemTroubleshooting Easy Install Wizard cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting Troubleshooting How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings AWGNA54, AWGUA54, AWGR54 Troubleshooting Troubleshooting Troubleshooting Supported Operating Systems Enabling WPA-PSK no server Technical Support AWGR54 FCC StatementInformation 103 Ativa Tech Support