Ativa AWGR54 user manual Troubleshooting

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Troubleshooting

2.Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen. If you are also using an Ativa Wireless G Card or Adapter with this Router, the tray icon should look like this [place image here] (the icon may be red or green):

3.The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to.

Does the name of your wireless network appear in the results?

Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, but my network name

is listed”.

No, my network name is not listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed”.

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Contents Router Table of Contents Introduction Important Factors for Placement and Setup Wireless Router PlacementIntroduction Choose the Quietest Channel for your Wireless Network Avoid Obstacles and InterferenceCordless Phones Secure Connections, VPNs, and AOL US 1-866-91-ATIVA Front-Panel LED Display Product FeaturesWorks with Both PCs and Mac Computers Web-Based Advanced User InterfaceEasy Install Wizard Integrated 10/100 4-Port SwitchBuilt-In Dynamic Host Configuration Protocol Dhcp Universal Plug-and-Play UPnP CompatibilityIntegrated 802.11g Wireless Access Point Product OverviewMAC Address Filtering Package Contents Easy Install Wizard Software System RequirementsSystem Requirements Wired Computer Status LEDs Power/Ready LEDWireless Network LED Knowing your RouterModem Status LED Internet LEDPower Jack Connections to Computers Wired Computer PortsConnection to Modem Modem Port Reset Button Resetting the RouterRestoring the Factory Defaults Modem Requirements Ethernet USBRun the Easy Install Wizard Software Welcome Screen Connecting and Configuring your RouterExamining Settings Progress ScreenSet up the Hardware Check the Connection Step Secure your NetworkConfigure the Router Checking InternetFinished Connecting and Configuring your Router Alternate Setup Method Connect your RouterSection Alternate Setup Method Logging into the RouterUsing the Web-Based Advanced User Interface Logging out of the RouterQuick-Navigation Links Internet Status Indicator Login/Logout ButtonHome Button Internet Settings LAN SettingsFeatures Help ButtonStep Setting your Connection Type Change WAN MAC Address IP Address Subnet MaskISP Gateway Address Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifUser Name PasswordService Name MTUSetting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC Address Entering a Specific MAC AddressUsing the Web-Based Advanced User Interface Viewing the LAN SettingsUsing the Web-Based Advanced User Interface Changing LAN SettingsLease Time Dhcp ServerIP Pool Local Domain NameConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Using the Wireless Mode Switch B Mode Only ModeWhen to use b only Mode Using the Broadcast Ssid Feature Protected Mode Switch Securing your Wi-FiNetwork WEP Wired Equivalent PrivacyBit WEP Encryption Keys WPA Wi-Fi Protected Access Sharing the Same Network KeysNetwork key= Using a Hexadecimal Key WEP Setup Bit WEP EncryptionUsing the Web-Based Advanced User Interface WPA Setup Changing the Wireless Security SettingsSetting WPA/WPA2 Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ WAN Ping Blocking Utilities Tab Restarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Saving a Current Configuration Restoring a Previous Configuration Updating the Firmware Searching for a New Version of FirmwareDownloading a New Version of Firmware Updating the Router’s Firmware Firmware update is complete Changing the Login Time-Out Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time ZoneEnabling Remote Management Enabling/Disabling NAT Network Address Translation Enabling/Disabling UPnPEnabling/Disabling Auto Firmware Update Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OS Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherProblem SolutionTroubleshooting Easy Install Wizard cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Troubleshooting Troubleshooting How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click OK, and then Apply to save the settings AWGNA54, AWGUA54, AWGR54 Troubleshooting Troubleshooting Troubleshooting Supported Operating Systems Enabling WPA-PSK no server Technical Support FCC Statement AWGR54Information 103 Ativa Tech Support