Troubleshooting
This section may help you isolate a problem and, as a result, eliminate the need to contact technical support, allowing continued productivity.
| Symptom | Check these items |
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| No picture |
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| If neither the u (power) | ∙ Check that the power cord is properly connected. |
| indicator nor the POWER | ∙ Check that the power switch is in the ON position. |
| SAVING indicator is lit |
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| If the POWER SAVING | ∙ Check that your computer power switch is in the ON position. |
| indicator is lit | ∙ The monitor will recover when you press any key on the keyboard or the computer. |
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| ∙ Check that the video cable is properly connected. |
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| ∙ Ensure that no pins are bent or pushed in the HD15 connector of the cable. |
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| ∙ Check that the video card is seated completely in a proper bus slot. |
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| ∙ Check that the video sync signal is within that specified for the monitor. |
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| If the u (power) and the | ∙ Turn the monitor off and on. If the indicator is not flashing, the monitor is in the normal |
| POWER SAVING | condition. |
| indicators are both flashing | ∙ There is a potential monitor failure. Contact your dealer. |
| If the message of “OUT OF | ∙ Check that the video sync signal is specified for the monitor. |
| SCAN RANGE” appears on |
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| the screen |
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| Picture is scrambled | ∙ Check your graphics board manual for the proper monitor setting on your monitor. |
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| ∙ Check this manual and confirm that the graphics mode and the frequency at which you |
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| are trying to operate is supported. Even within the proper range, some video boards |
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| may have a sync pulse that is too narrow for the monitor to sync correctly. |
| Color is not uniform | ∙ Trip the power switch once to activate the |
| Screen image is not | ∙ Adjust centering or size (pages 4, 5). |
| centered or sized properly | ∙ Some video modes do not fill the screen to the edge of the monitor. There is no single |
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| answer to solve the problem. There is tendency to have this problem on higher refresh |
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| timings. |
| Picture is fuzzy | ∙ Adjust the Contrast and Brightness controls (page 4). Several brands of SVGA boards |
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| have an excessive video output level which creates a fuzzy picture at max contrast. |
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| ∙ Trip the power switch once to activate the |
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| Picture bounces or has | ∙ Move electrical (magnetic) devices that may be creating electrical interference away from |
| wavy oscillations | the monitor. |
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| ∙ If you have another monitor close to this monitor, increase the distance between them to |
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| reduce the interference. |
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| ∙ Your office may have electric power wiring behind the wall. Move the monitor away |
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| from the wall. |
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| A fine horizontal line (wire) | ∙ This wire stabilizes the vertically striped Aperture Grille. This Aperture Grille allows |
| is visible | more light to pass through to the screen giving the Trinitronâ** CRT more color and |
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| brightness. |
| Screen image is tilted | ∙ Trip the power switch once to active the |
| Edges of the image are | ∙ Adjust the Pincushion (page 5). |
| curved. |
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| Wavy or elliptical (moire) | ∙ Due to the relationship between resolution, monitor dot pitch, and the pitch of some |
| pattern is visible | image patterns, certain screen backgrounds, especially gray, sometimes show moire. |
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| This can only be eliminated by changing your desktop pattern. |
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*The
**Trinitronâ is a registered trademark of Sony Corporation.
∙If the problem persists, call your authorized dealer from a location near your monitor.
∙Note the model name and the serial number of your monitor. Also note the make and name of your computer and video board.
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