Motion Computing HC334227332, J3400 manual Troubleshooting, Power, Computer does not turn on

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Troubleshooting and Support

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Motion Computing Tablet PCs are thoroughly tested for performance and quality, but occasionally problems still occur. If you do not find the information you are looking for in this section, go to the Motion Computing support page at www.motioncomputing.com/ support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.

Power

The computer does not turn on

•The power button might not be fully pressed. Press and hold the power button for at least a half-second, but no more than three seconds.

•The tablet might not be plugged in or battery might be depleted. Plug the tablet in to AC power.

The computer does not shut down

•An application might have stopped responding. Use Task Manager to manually stop the application. (Press the Windows Security button and tap Start Task Manager.) For more information, open Windows Help and Support and search for “task manager”. You can also press and hold the power button for five seconds to force the tablet to shut down.

The computer will not enter Hibernation mode.

•Hibernation might not be enabled. Use Motion Dashboard to enable Hibernation. See “Using Hibernate” on page 38.

The computer does not return from Hibernation while on battery power

•The battery might be depleted. Plug the computer in to AC power.

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Contents User’s Guide AuthenTec is a registered trademark of AuthenTec, Inc Contents Using your Tablet PC Care and Maintenance Appendix a Troubleshooting and Support Finding information Getting StartedFront View OverviewRear View Right Side Bottom View Left SidePlug in the power adapter Setting up the J3400Under Pen & Tablet, tap Calibrate Digitizer To calibrate the digitizerGetting Started Features2 Pen Button Primary Press and hold button For one second Front panel buttonsStatus Description Battery status lightTo start Motion QuickNav Motion QuickNavValue CameraWindows Security button SecurityFingerprint reader Display View Anywhere display optionalMicrophones SpeakersAmbient light sensor ALS Headphones portMotion DataGuard USB 2.0 portsVGA port Security slotEthernet port Docking port Smart card reader slot optionalExpress card slot optional Wi-Fi 802.11a/g/n wirelessSIM slot Power adapter Bluetooth wireless optionalMobile Broadband optional Series FlexDock optional BatterySeries Mobile Keyboard optional Using your Tablet PC To start Motion Dashboard Using Motion DashboardUsing the pen Using the Motion utility in the notification areaBattery Health Motion DashboardUsing your Tablet PC Configuring pen options Using Tablet PC Input PanelTo configure pen options To start Input PanelConfiguring front panel buttons Using personalized handwriting recognitionConfiguring front panel buttons Using USB Using Motion QuickNavUsing Ethernet To use the camera Using the cameraCamera tips To insert the smart card Using the smart card reader optionalTo remove the smart card Using the display Using the Express card reader optionalAdjusting the display brightness To adjust the display brightnessTo set up an external monitor Setting up an external displayRotating the display To rotate the displayConnecting headphones, external speakers, or a microphone Using the built-in microphonesSetting up speech recognition Using speech recognitionUsing Dictation and Voice Commands Using power plansSelecting a power plan Creating a power plan Changing power plan settingsTo change power plan settings To create a power planUsing Hibernate Using SleepTo put your computer on Sleep To put your computer on HibernateChecking battery power Using the batteryTo check the remaining battery power To check the battery status using the gauge on the battery Charging the batteryBattery and power management tips Hot Swapping the battery Removing and replacing the batteryTo remove the battery To replace the batteryLong-term battery storage not attached to tablet Battery maintenanceDisposing of used batteries To remove the SIM Removing and replacing the SIMI M To replace the SIM I MCapturing a fingerprint Using Motion OmniPass and the fingerprint readerTo start Motion OmniPass To enroll a new user and capture a fingerprintUsing your Tablet PC To register passwords Using password replacementFingerprint reader tips Tap FinishConfiguring authentication rules Using the password wizardLogging on to a remembered site Setting up users and passwords Using Windows Security CenterPanel, then tap Windows Security Center Setting a Bios password Setting up Windows user accountsTo set up a hard disk drive password Setting up a hard disk drive HDD passwordTap Enter for Set Hard Disk Password Using Mobile Broadband optional Using Wi-Fi 802.11a/g/nEnabling or disabling Wi-Fi Setting up a Wi-Fi connectionActivating your Mobile Broadband service Using Bluetooth optionalInstalling the connection manager Connecting and disconnectingSetting up a Bluetooth device Enabling or disabling BluetoothTo enable or disable Bluetooth Select or clear Enable Internal Bluetooth WirelessIf the device is not discovered… Finding additional software Bluetooth wireless tipsGeneral care Care and MaintenanceStandard display Disinfecting procedures Cleaning in a health care environmentTraining and documentation considerations Cleaning solutions Cleaning the fingerprint readerTo clean the fingerprint reader Ordering new pens Replacing pen tipsTo replace the pen tip Traveling with your Tablet PC FAA Wireless air travel requirementTraveling by air Using Windows Recovery Environment Creating a backup archiveOn the System Recovery Options menu, click Startup Repair Restoring dataTo restore from your complete PC backup archive Using Windows Vista to restore filesPower TroubleshootingComputer will not enter Hibernation mode Computer does not turn onDisplay BatteryInput Network Ports and connectorsSystem AudioFrequently asked questions Warranty and Insurance Programs Service and Support SpecificationsHow do I adjust the Tablet PC for left-handed use? System InformationAppendix a Troubleshooting and Support Index Page LCD SIM Wireless 80Index