| "check out" the technician. |
|
|
| It is useful to request a print out of the BBSM |
Note: | room charge for future use. The property staff can |
| then delete the charges to the guest folio created |
| by the test. |
|
|
End Users Redirected to RadiusClearFail.asp
Symptoms | The client gets redirected to the radiusclearfail.asp | ||
| screen over and over again. | ||
|
| ||
Cause | Remote Authentication Dial−In User Service | ||
(RADIUS) is not correctly configured on the | |||
| |||
| BBSM server. | ||
|
|
| |
| 1. | Verify that you can ping the RADIUS | |
|
| server(s) IP address from the BBSM | |
|
| server. | |
| 2. | Verify that the RADIUS server is | |
|
| configured with the same shared secret or | |
|
| password as the WEBConfig RADIUS | |
|
| server page. | |
| 3. | Verify that the port setting on the BBSM | |
Resolution |
| WEBConfig > RADIUS server page is | |
|
| set to the same port the RADIUS server | |
|
| uses. The default RADIUS port is1645. | |
| 4. | Verify that the RADIUS server is | |
|
| configured to accept RADIUS requests | |
|
| from this site. | |
| 5. | Verify that the user account is set up and is | |
|
| active on the RADIUS server. | |
| 6. | Verify that the BBSM server uses the | |
|
| correct page set for the MDU/RADIUS | |
|
| configuration. | |
|
|
| |
Regroom Problems
Symptoms | Immediately after a site regroom, the BBSM |
| network no longer functions correctly. |
|
|
| A regroom occurs when all IP addresses are |
| changed on a site. It is possible for this to occur |
Cause | because the ISP has changed or more IP addresses |
| are needed. Therefore the ISP sent a new IP |
| scheme. If a regroom is performed incorrectly or |
| incompletely, problems occur. |
|
|
Resolution | Verify the WEBConfig information and change |
| this information if necessary: |
|
|
Cisco − Level Two Technical Support for BBSM