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| You can also access this from |
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| http://<BBSM_IP_Address:9488>/WEBConfig/switches.asp | . |
| 2. | Disable any switches that do not need the port map |
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| updated. |
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| 3. | Use the navigation buttons at the bottom of the port |
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| map page in order to scroll to the affected site. |
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| 4. | Disable Clear Existing Port Map. |
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| 5. | Click on the Port Map link at the top of the |
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| WEBConfig page. |
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| 6. | Verify that all other data is correct based on the |
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| property settings. |
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| 7. | Click Generate. |
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| 8. | Re−enable all switches that were disabled in Step 2. |
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| 9. | Attempt to connect a client in order to see whether the |
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| problem is resolved. |
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| If the BBSM server is part of a Building Broadband Service |
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Note: | Director (BBSD) network, the port map can be restored if no |
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changes have occurred on site since the last valid backup was |
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| performed. See the BBSD documentation on how to perform |
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| this restoration. |
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Caution: | If existing switches are not temporarily disabled durind a port |
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map update, the existing port map is erased and the entire |
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| property has to be remapped. |
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Cause 3 | The SNMP read−write community string on the switch does not |
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| match the BBSM server. |
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Resolution |
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3 | Change the SNMP read−write community string to match both |
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Cause 4 | the server and the switch. Refer to the for more information. |
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A previously configured switch has lost its configuration. |
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Resolution | Reconfigure the switch with the correct IP parameters. These |
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4 |
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parameters can be obtained from an up−to−date copy of the |
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| network diagram. |
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Note: | An on−site technician must perform this step. |
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Switches Are Unresponsive
| One of these symptoms occurs: |
| ∙ Users are unable to receive a DHCP |
Symptoms | address. |
| ∙ Support personnel cannot ping or telnet to |
| a switch. |
| ∙ All switches located downstream of a |
| common base switch are unreachable. |
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Cause | All of these symptoms indicate that a network |
| switch was disconnected. The problem could be a |
| bad Ethernet cable, an unplugged Ethernet or |
| power cable, or the switch itself could |
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Cisco − Level Two Technical Support for BBSM