Cisco Systems Document ID: 15942 manual Open the Bbsm Dashboard WEBConfig, WEBConfig Switches

1.Open the BBSM Dashboard > WEBConfig.

2.Change all the address information on the relevant tabs for the DHCP scope and switches.

3.Apply the changes, and then close the WEBConfig page.

4.Verify the DNS server address and change this information if necessary.

Note: See the URL Error Page Resolution 1 instructions, in this document.

5.Verify the Proxy Server LAT settings and change this information if necessary.

Note: See the IIS Proxy LAT Tables Setup procedure in this document.

RME 19+7 − "Sorry, a network error has occurred" Error Message

Symptoms	The user is unable to access the BBSM start page and receives
	the RME 19+7 error message.
Cause 1	The user attempts to connect to BBSM through an unsupported
	switch or though a switch that has not been set up within
	BBSM.
	1.	Verify that all switches on site are on the supported
		hardware list and are correctly set up in BBSM.
	2.	From the desktop, navigate to the BBSM Dashboard >
		WEBConfig > Switches.
Resolution		You can also access this from http://<BBSM IP
1
		Address:9488>WEBConfig/switches.asp.
	3.	Ping the IP address of all switches in order to verify
		connectivity.
	4.	Verify the correct configuration of the switches with
		Telnet.
	5.	Correct any information and add any necessary switch
		information to the WEBConfig pages.
	6.	Continue with Cause 2.
Note:	The port map could need to be updated if any changes were
	made to the switch information.
Cause 2	A previously generated port map has been corrupted. One or
	more switches were added to this site, and the port map was not
	updated or a port map was never generated for this site.
Resolution	Update or generate the port map with these instructions:
2
	1.	From the desktop, navigate to BBSM Dashboard >
		WEBConfig > Switches.

Cisco − Level Two Technical Support for BBSM