Cisco Systems Document ID: 15942 manual Have an IT staff, or is unable or

Page 12

 

Note: If the property does not

 

have an IT staff, or is unable or

 

unwilling to assist, a technician

 

must be sent to the property in

 

order to perform these tests.

 

4. If the problem with a switch or switches

 

cannot be resolved, replace the switch(es).

 

 

 

Switch−to−switch and router−to−computer

Note 1:

connections require a crossover cable.

 

Switch−to−computer connections require a

 

straight−through cable.

 

 

Caution:

If you replace switches or move cables, return the

same cables to the exact same port. If you do not,

 

 

the port map is invalidated.

 

 

 

The resolution to this problem could require a

 

technician on site to perform troubleshooting.

Note 2:

Check the network diagram in order to determine

which, if any, switches are downstream of the

 

 

suspected switch.

 

It is possible that the network diagram does not

 

reflect recent changes.

 

 

This diagram represents Straight−Through Cable Wiring:

This diagram represents Crossover Cable Wiring:

Cisco − Level Two Technical Support for BBSM

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Contents Introduction Document IDIntroduction Prerequisites Software RequirementsPrerequisites Software RequirementsRequirements Components UsedSoftware Application Description Microsoft AppleSolaris Bbsm 5.0 Server SoftwareBbsm End User Supported Ethernet Network Interface Cards Troubleshooting Bbsm Users are Unable to Send or Receive E−MailIIS Proxy LAT Setup Bbsm 5.0 only Open WEBConfig WEBPMSTest PMS Does Not Post ChargesNetwork IP addresses Regroom Problems Resolution WEBConfig Radius server page isEnd Users Redirected to RadiusClearFail.asp Open the Bbsm Dashboard WEBConfig WEBConfig SwitchesAddress9488WEBConfig/switches.asp Switches Are Unresponsive Disable Clear Existing Port MapClick Generate Cisco − Level Two Technical Support for Bbsm Have an IT staff, or is unable or URL Error Administrative Tools DNSSelect Start Programs AddNetPro Discussion Forums − Featured Conversations Related Information