URL Error Page
Symptoms | The user receives the you are connected | |
| but... error message. | |
|
| |
Cause 1 | The DNS server is not set to obtain DNS | |
| information from the Internet. | |
|
| |
| Enter the IP address of the ISP's DNS server: | |
| 1. | Select Start > Programs > |
|
| Administrative Tools > DNS. |
Resolution | 2. Right−click on BBSM and select | |
1 |
| Properties. |
| 3. | Select the Forwarders tab. |
| 4. | Enter the IP address of the ISP's DNS |
|
| server in the IP address box and click |
|
| Add. |
| 5. | Click OK. |
| 6. | Close the DNS window. |
|
| |
Cause 2 | The DNS Service has cached bad information or | |
| is not started. | |
|
| |
| In order to restart the DNS Server: | |
Resolution |
|
|
2 | 1. | Select Start > Programs > |
|
| Administrative Tools > Services. |
| 2. | Right−click on DNS Server. |
| 3. | Select Start or Restart. |
|
| |
Cause 3 | The Internet could be slow or the site could be | |
| unresponsive. | |
|
| |
Resolution | Have the user try again later or try another site on | |
|
|
|