Dell SE500W manual Troubleshooting

Page 87

Troubleshooting

This appendix provides troubleshooting information for Dell™ PowerEdge™ Cluster SE500W configurations.

Table A-1 describes general cluster problems you may encounter and the probable causes and solutions for each problem.

Table A-1. General Cluster Troubleshooting

Problem

Probable Cause

Corrective Action

 

 

 

The RAID drives in the Dell

The SCSI cables are loose or

Check the cable connections or replace

PowerVault™ 22xS storage

defective, or the cables

the cable with a working cable. For more

system are not accessible by one

exceed the maximum

information on the length of SCSI cables,

of the cluster nodes, or the

allowable length.

see "Cabling Your Cluster Hardware."

shared storage system is not

 

 

functioning properly with the

 

 

cluster software.

 

 

 

 

 

A disk resource will not move

The PERC RAID adapters

Ensure that the RAID configuration is

over to another node or will not

connected to a single storage

identical for each channel between the

come online.

system are not configured

PERC 3/DC cards connected to a shared

 

consistently.

storage system. Ensure that cluster mode

 

 

is enabled on both PERC RAID adapters

 

 

and that their SCSI IDs are different on

 

 

each node.

 

The PowerVault 22xS is not

Configure the PowerVault 22xS for cluster

 

running in cluster mode.

mode. For more information, see

 

 

"Preparing Your Systems for Clustering."

If the cluster has multiple PowerVault 22xS storage systems, the cabling between the PERC RAID adapter and the storage systems is wrong.

Ensure that the cables attached to each channel of the PERC RAID adapter in each server node are connected to the correct storage system and that the channels on an optional second PERC RAID adapter in each server node are connected to the correct system.

Attach or replace the SCSI cable between the cluster node and the shared storage system.

Troubleshooting

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Contents Installation and Troubleshooting Guide Abbreviations and Acronyms Contents Assigning Static IP Addresses to Your Cluster Updating the Windows Driver for the Perc RAID AdapterNaming and Formatting Drives on Installing and Configuring Microsoft Windows Configuring Microsoft Windows ServerMicrosoft Cluster Administrator Uninstalling Mscs From Clusters Running Setting Advanced Resource PropertiesConfiguring Active and Passive Cluster Nodes Configurations Using Non-Dell ProductsChanging the Cluster Service Account Password PowerEdge Cluster SE500W Solution Data FormMaximum Configuration of the PowerEdge Applications and Hardware Requiring Power Cabling Example With Two PowerBus Configuration Switch Modes Important System Warning Private Network Hardware ComponentsIntroduction IntroductionIntended Audience Obtaining More InformationObtaining Technical Assistance Overview Virtual Servers and Resource GroupsQuorum Resource PowerEdge Cluster SE500W Solution Shared Storage SystemsOperating Systems Configuration, at least three virtual disks are recommended Storage SystemEdition X64 Edition Cluster Components Hardware and Software TechnologiesScsi cables System RequirementsCluster Nodes Cluster storageCluster Node Requirements Component Minimum Requirement Other Documents You May Need Cabling for the Cluster SE500W Solution Cabling Your Cluster HardwareCabling Your Cluster Hardware Redundant power supply Shared storage Shared storage connector BPin connector NodePin connectors Cabling Your Cluster Hardware Adapter Channel 0 Perc RAID adapter channel Pin connectorsNetwork Connections Description Cabling Your Public and Private NetworksPrivate network adapter Cluster node Cabling Your Public NetworkCabling Your Private Network NIC TeamingPrivate Network Hardware Components and Connections Method Cabling the Mouse, Keyboard, and Monitor Power Cabling for the PowerEdge Cluster SE500W SolutionPage Power Cabling Example With One Power Supply in the Systems Power Cabling Example With Two Power Supplies in the Systems Cabling Your Cluster Hardware Preparing Your Systems for Clustering Before You BeginPreparing Your Systems for Clustering Installation Overview Selecting a Domain Model Configuring the Cluster Nodes as Domain ControllersInstalling and Configuring the Windows Operating System Configuring the Internal Drives in Your Cluster NodesPreparing Your Systems for Clustering Configuring Windows Networking Configuring IP Addresses for the Private Network Dell recommends using static IP addresses for your clusterHas been corrected in Windows Server Preparing Your Systems for Clustering Verifying Cluster Network Communications Configuring the Internet Connection FirewallUpdating the Windows Driver for the Perc RAID Adapter Installing the Perc RAID AdaptersInstalling and Configuring the Shared Storage System Clustering PowerVault Storage SystemsSplit-Bus Module Module Primary Split-busPage Enclosure Management Module EMM EMM serves two primary functions in your storage systemPreparing the Perc RAID Adapter for Clustering Setting the Scsi Host Adapter IDs Enabling the Cluster Mode Using the Perc RAID AdapterNaming and Formatting Drives on the Shared Storage System Configuring and Managing Virtual DisksAssigning Drive Letters and Mount Points EmailData Verifying Cluster Readiness Installing and Configuring MscsCreating the Quorum Resource Configuring Cluster Networks Running WindowsConfiguring Cluster Networks Running Windows Server Preparing Your Systems for Clustering Adding Cluster Nodes Using the Advanced Configuration Option Verifying Cluster Resource Availability Installing Applications in the Cluster GroupVerifying Cluster Functionality Verifying Mscs OperationObtaining More Information Troubleshooting Failed ResourcesRunning Cluster Administrator on a Remote Console Installing Your Cluster Management SoftwareMicrosoft Cluster Administrator Launching Cluster Administrator on a Cluster NodeLaunching Cluster Administrator on a Remote Console Cluster Networks Using MscsUsing Mscs Cluster ObjectsNode-to-Node Communication Network InterfacesCluster Nodes Preventing Network FailureJoining an Existing Cluster Forming a New ClusterCluster Resources GroupsDependent Resources Setting Resource PropertiesConfiguring Resource Dependencies Setting Advanced Resource PropertiesCluster Resources and Required Dependencies Resources and Configurable Parameters Resource ParametersQuorum Disk Quorum Resource Resource Failure Creating a New Resource Adjusting the Threshold and Period ValuesFile Share Resource Type Deleting a ResourceConfiguring Active and Passive Cluster Nodes Failover and FailbackFailover Using Mscs Failback Using Mscs Certification Requirements Upgrading Your System to a Cluster ConfigurationUpgrading Your Operating System Configurations Using Non-Dell ProductsCompleting the Upgrade Upgrading Your System to a Cluster ConfigurationBefore you perform a rolling upgrade Performing a Rolling UpgradeUpgrading Node Maintaining Your Cluster Adding a Network Adapter to a Cluster NodeMaintaining Your Cluster IP address Maintaining Your Cluster Running chkdsk /f on a Quorum Disk Removing Nodes From Clusters Running Windows ServerRecovering From a Corrupt Quorum Disk Replacing a Cluster Node Replacing a Cluster-Enabled Dell Perc RAID AdapterWhere clustername is the name of your cluster Reformatting a Cluster Disk Maintaining Your Cluster Rebuilding Operation in Dell OpenManage Utilities Maintaining Your Cluster Maintaining Your Cluster Troubleshooting TroubleshootingPerc 3/DC Bios Troubleshooting Viewer, see the Microsoft Cluster Service Administrator’s Guide for instructions onSupport.microsoft.com Troubleshooting Troubleshooting Abbreviations and Acronyms Abbreviations and AcronymsGUI NLB RAM Abbreviations and Acronyms PowerEdge Cluster SE500W Solution Data Form Cluster Data FormCluster Data Form System Storage Node Server Type Cluster Name Service Tag Number Server NameStorage, internal drives Dell PowerVault Description of Installed ItemsDrive letters, RAID types, applications/data Component StorageW . d e l l . c o m s u p p o r t . d e l l . c o m Index IndexMscs Replacing a cluster-enabledcard Shared storage system configuring, 39 enclosure managementVirtual disks, 45 using dynamic disks Index Example of Network Cabling Connection PowerVault 22 xS Back PanelPage Table A-1 General Cluster Troubleshooting
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