Dell SE500W manual Troubleshooting

Page 89

Table A-1. General Cluster Troubleshooting (continued)

Problem

Probable Cause

Corrective Action

 

 

 

You are prompted to configure

The TCP/IP configuration is

The node-to-node network and public

one network instead of two

incorrect.

network must be assigned static IP

during MSCS installation.

 

addresses on different subnets. See

 

 

"Assigning Static IP Addresses to Your

 

 

Cluster Resources and Components" for

 

 

information about assigning the

 

 

network IPs.

 

The private (point-to-point)

Ensure that both systems are powered on

 

network is disconnected.

so that both network adapters in the

 

 

private network are available.

 

 

 

Client systems are dropping off

With MSCS, the service

The time that the service is temporarily

of the network while the cluster

provided by the recovery

unavailable varies depending on the

is failing over.

group becomes temporarily

application. Contact the application

 

unavailable to clients during

program vendor for more information.

 

failover. Clients may lose

 

 

their connection if their

 

 

attempts to reconnect to the

 

 

cluster are too infrequent or

 

 

if they end too abruptly.

 

 

 

 

Only one network segment

Public and private networks

Place all installed network adapters in a

appears during Cluster Service

segments are not unique.

cluster node on separate IP networks.

installation.

 

 

 

 

Ensure that the same network segments

 

 

that were used for each network adapter

 

 

are identical on the second cluster node.

Troubleshooting

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Contents Installation and Troubleshooting Guide Abbreviations and Acronyms Contents Naming and Formatting Drives on Assigning Static IP Addresses to Your ClusterUpdating the Windows Driver for the Perc RAID Adapter Microsoft Cluster Administrator Installing and Configuring Microsoft WindowsConfiguring Microsoft Windows Server Configuring Active and Passive Cluster Nodes Setting Advanced Resource PropertiesConfigurations Using Non-Dell Products Uninstalling Mscs From Clusters RunningMaximum Configuration of the PowerEdge Changing the Cluster Service Account PasswordPowerEdge Cluster SE500W Solution Data Form Bus Configuration Switch Modes Important System Warning Power Cabling Example With Two PowerPrivate Network Hardware Components Applications and Hardware RequiringIntended Audience IntroductionObtaining More Information IntroductionQuorum Resource Obtaining Technical Assistance OverviewVirtual Servers and Resource Groups Operating Systems PowerEdge Cluster SE500W SolutionShared Storage Systems Edition X64 Edition Configuration, at least three virtual disks are recommendedStorage System Cluster Components Hardware and Software TechnologiesScsi cables System RequirementsCluster Node Requirements Component Minimum Requirement Cluster NodesCluster storage Other Documents You May Need Cabling Your Cluster Hardware Cabling for the Cluster SE500W SolutionCabling Your Cluster Hardware Redundant power supply Pin connector Shared storage connector BNode Shared storagePin connectors Cabling Your Cluster Hardware Adapter Channel 0 Perc RAID adapter channel Pin connectorsNetwork Connections Description Cabling Your Public and Private NetworksPrivate network adapter Cluster node Cabling Your Public NetworkPrivate Network Hardware Components and Connections Method Cabling Your Private NetworkNIC Teaming Cabling the Mouse, Keyboard, and Monitor Power Cabling for the PowerEdge Cluster SE500W SolutionPage Power Cabling Example With One Power Supply in the Systems Power Cabling Example With Two Power Supplies in the Systems Cabling Your Cluster Hardware Preparing Your Systems for Clustering Preparing Your Systems for ClusteringBefore You Begin Installation Overview Selecting a Domain Model Configuring the Cluster Nodes as Domain ControllersInstalling and Configuring the Windows Operating System Configuring the Internal Drives in Your Cluster NodesPreparing Your Systems for Clustering Configuring Windows Networking Has been corrected in Windows Server Configuring IP Addresses for the Private NetworkDell recommends using static IP addresses for your cluster Preparing Your Systems for Clustering Verifying Cluster Network Communications Configuring the Internet Connection FirewallUpdating the Windows Driver for the Perc RAID Adapter Installing the Perc RAID AdaptersSplit-Bus Module Installing and Configuring the Shared Storage SystemClustering PowerVault Storage Systems Module Primary Split-busPage Enclosure Management Module EMM EMM serves two primary functions in your storage systemPreparing the Perc RAID Adapter for Clustering Setting the Scsi Host Adapter IDs Enabling the Cluster Mode Using the Perc RAID AdapterNaming and Formatting Drives on the Shared Storage System Configuring and Managing Virtual DisksAssigning Drive Letters and Mount Points EmailData Verifying Cluster Readiness Installing and Configuring MscsCreating the Quorum Resource Configuring Cluster Networks Running WindowsConfiguring Cluster Networks Running Windows Server Preparing Your Systems for Clustering Adding Cluster Nodes Using the Advanced Configuration Option Verifying Cluster Functionality Installing Applications in the Cluster GroupVerifying Mscs Operation Verifying Cluster Resource AvailabilityObtaining More Information Troubleshooting Failed ResourcesMicrosoft Cluster Administrator Installing Your Cluster Management SoftwareLaunching Cluster Administrator on a Cluster Node Running Cluster Administrator on a Remote ConsoleLaunching Cluster Administrator on a Remote Console Using Mscs Using MscsCluster Objects Cluster NetworksCluster Nodes Network InterfacesPreventing Network Failure Node-to-Node CommunicationJoining an Existing Cluster Forming a New ClusterCluster Resources GroupsDependent Resources Setting Resource PropertiesCluster Resources and Required Dependencies Configuring Resource DependenciesSetting Advanced Resource Properties Quorum Disk Quorum Resource Resources and Configurable ParametersResource Parameters Resource Failure Creating a New Resource Adjusting the Threshold and Period ValuesFile Share Resource Type Deleting a ResourceFailover Configuring Active and Passive Cluster NodesFailover and Failback Using Mscs Failback Using Mscs Certification Requirements Upgrading Your System to a Cluster ConfigurationCompleting the Upgrade Configurations Using Non-Dell ProductsUpgrading Your System to a Cluster Configuration Upgrading Your Operating SystemBefore you perform a rolling upgrade Performing a Rolling UpgradeUpgrading Node Maintaining Your Cluster Maintaining Your ClusterAdding a Network Adapter to a Cluster Node IP address Maintaining Your Cluster Running chkdsk /f on a Quorum Disk Removing Nodes From Clusters Running Windows ServerRecovering From a Corrupt Quorum Disk Replacing a Cluster Node Replacing a Cluster-Enabled Dell Perc RAID AdapterWhere clustername is the name of your cluster Reformatting a Cluster Disk Maintaining Your Cluster Rebuilding Operation in Dell OpenManage Utilities Maintaining Your Cluster Maintaining Your Cluster Troubleshooting TroubleshootingPerc 3/DC Bios Troubleshooting Support.microsoft.com Viewer, see the Microsoft Cluster ServiceAdministrator’s Guide for instructions on Troubleshooting Troubleshooting Abbreviations and Acronyms Abbreviations and AcronymsGUI NLB RAM Abbreviations and Acronyms Cluster Data Form PowerEdge Cluster SE500W Solution Data FormCluster Data Form System Storage Node Server Type Cluster Name Service Tag Number Server NameDrive letters, RAID types, applications/data Dell PowerVault Description of Installed ItemsComponent Storage Storage, internal drivesW . d e l l . c o m s u p p o r t . d e l l . c o m Index IndexMscs Virtual disks, 45 using dynamic disks Replacing a cluster-enabledcardShared storage system configuring, 39 enclosure management Index Example of Network Cabling Connection PowerVault 22 xS Back PanelPage Table A-1 General Cluster Troubleshooting
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