Dell SE500W manual Perc 3/DC Bios

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Table A-1. General Cluster Troubleshooting (continued)

Problem	Probable Cause	Corrective Action

	Enclosure management	Install EMMs.
	modules (EMMs) are
	not installed.
	The PERC RAID adapter	Install the drivers. See the PERC RAID
	drivers are not installed in	adapter documentation for more
	your Microsoft® Windows®	information.
	operating system.

The option to change the SCSI	Cluster mode is not enabled. Enabling cluster mode will permit you to
IDs is not visible in the		change the SCSI IDs.
PERC 3/DC BIOS.

One or more of the SCSI controllers are not detected by the system.

PERC RAID adapters hang during boot.

The controllers for the shared storage system have the same SCSI ID as their peer adapters in the other system (that is, the same SCSI ID as the controllers connected to the other side of the shared

storage system).

Change one of the controller SCSI IDs so that the ID numbers do not conflict. Set the controller in the primary node to SCSI ID 7 (default), and set the controller in the secondary node to SCSI ID 6. See the PERC RAID adapter documentation for more information about setting SCSI host adapter IDs.

Array Manager and PERC	Normal	The SCSI ID limitations are imposed by
RAID adapter BIOS utility only		SCSI protocol. As a result of this
report 13 drives in		limitation, the last slot in the PowerVault
cluster mode.		22xS storage system cannot be utilized in
		cluster mode.

One of the nodes takes a long time to join the cluster, or fails to join the cluster.

The node-to-node network has failed due to a cabling or hardware failure.

Long delays in node-to-node communications may

be normal.

One or more nodes may have the Internet Connection Firewall enabled, and the RPC communication between the nodes has been inadvertently blocked.

Check the network cabling. Ensure that the node-to-node interconnection and the public network are connected to the correct network adapters.

Verify that the nodes can communicate with each other by running the ping command from each node to the other node. Try both the host name and IP address when using the ping command.

Configure the Internet Connection Firewall to allow communications that are required by the cluster service and the clustered applications or services. For more information see KB883398 at support.microsoft.com.

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Contents Installation and Troubleshooting Guide Abbreviations and Acronyms Contents Updating the Windows Driver for the Perc RAID Adapter Assigning Static IP Addresses to Your ClusterNaming and Formatting Drives on Configuring Microsoft Windows Server Installing and Configuring Microsoft WindowsMicrosoft Cluster Administrator Setting Advanced Resource Properties Configuring Active and Passive Cluster NodesConfigurations Using Non-Dell Products Uninstalling Mscs From Clusters RunningPowerEdge Cluster SE500W Solution Data Form Changing the Cluster Service Account PasswordMaximum Configuration of the PowerEdge Power Cabling Example With Two Power Bus Configuration Switch Modes Important System WarningPrivate Network Hardware Components Applications and Hardware RequiringIntroduction Intended AudienceObtaining More Information IntroductionVirtual Servers and Resource Groups Obtaining Technical Assistance OverviewQuorum Resource Shared Storage Systems PowerEdge Cluster SE500W SolutionOperating Systems Storage System Configuration, at least three virtual disks are recommendedEdition X64 Edition Hardware and Software Technologies Cluster ComponentsSystem Requirements Scsi cablesCluster storage Cluster NodesCluster Node Requirements Component Minimum Requirement Other Documents You May Need Cabling Your Cluster Hardware Cabling for the Cluster SE500W SolutionCabling Your Cluster Hardware Redundant power supply Shared storage connector B Pin connectorNode Shared storageAdapter Channel 0 Perc RAID adapter channel Pin connectors Pin connectors Cabling Your Cluster HardwareCabling Your Public and Private Networks Network Connections DescriptionCabling Your Public Network Private network adapter Cluster nodeNIC Teaming Cabling Your Private NetworkPrivate Network Hardware Components and Connections Method Power Cabling for the PowerEdge Cluster SE500W Solution Cabling the Mouse, Keyboard, and MonitorPage Power Cabling Example With One Power Supply in the Systems Power Cabling Example With Two Power Supplies in the Systems Cabling Your Cluster Hardware Before You Begin Preparing Your Systems for ClusteringPreparing Your Systems for Clustering Installation Overview Configuring the Cluster Nodes as Domain Controllers Selecting a Domain ModelConfiguring the Internal Drives in Your Cluster Nodes Installing and Configuring the Windows Operating SystemPreparing Your Systems for Clustering Configuring Windows Networking Dell recommends using static IP addresses for your cluster Configuring IP Addresses for the Private NetworkHas been corrected in Windows Server Preparing Your Systems for Clustering Configuring the Internet Connection Firewall Verifying Cluster Network CommunicationsInstalling the Perc RAID Adapters Updating the Windows Driver for the Perc RAID AdapterClustering PowerVault Storage Systems Installing and Configuring the Shared Storage SystemSplit-Bus Module Primary Split-bus ModulePage EMM serves two primary functions in your storage system Enclosure Management Module EMMPreparing the Perc RAID Adapter for Clustering Enabling the Cluster Mode Using the Perc RAID Adapter Setting the Scsi Host Adapter IDsConfiguring and Managing Virtual Disks Naming and Formatting Drives on the Shared Storage SystemAssigning Drive Letters and Mount Points EmailData Installing and Configuring Mscs Verifying Cluster ReadinessConfiguring Cluster Networks Running Windows Creating the Quorum ResourceConfiguring Cluster Networks Running Windows Server Preparing Your Systems for Clustering Adding Cluster Nodes Using the Advanced Configuration Option Installing Applications in the Cluster Group Verifying Cluster FunctionalityVerifying Mscs Operation Verifying Cluster Resource AvailabilityTroubleshooting Failed Resources Obtaining More InformationInstalling Your Cluster Management Software Microsoft Cluster AdministratorLaunching Cluster Administrator on a Cluster Node Running Cluster Administrator on a Remote ConsoleLaunching Cluster Administrator on a Remote Console Using Mscs Using MscsCluster Objects Cluster NetworksNetwork Interfaces Cluster NodesPreventing Network Failure Node-to-Node CommunicationForming a New Cluster Joining an Existing ClusterGroups Cluster ResourcesSetting Resource Properties Dependent ResourcesSetting Advanced Resource Properties Configuring Resource DependenciesCluster Resources and Required Dependencies Resource Parameters Resources and Configurable ParametersQuorum Disk Quorum Resource Resource Failure Adjusting the Threshold and Period Values Creating a New ResourceDeleting a Resource File Share Resource TypeFailover and Failback Configuring Active and Passive Cluster NodesFailover Using Mscs Failback Using Mscs Upgrading Your System to a Cluster Configuration Certification RequirementsConfigurations Using Non-Dell Products Completing the UpgradeUpgrading Your System to a Cluster Configuration Upgrading Your Operating SystemPerforming a Rolling Upgrade Before you perform a rolling upgradeUpgrading Node Adding a Network Adapter to a Cluster Node Maintaining Your ClusterMaintaining Your Cluster IP address Maintaining Your Cluster Removing Nodes From Clusters Running Windows Server Running chkdsk /f on a Quorum DiskRecovering From a Corrupt Quorum Disk Replacing a Cluster-Enabled Dell Perc RAID Adapter Replacing a Cluster NodeWhere clustername is the name of your cluster Reformatting a Cluster Disk Maintaining Your Cluster Rebuilding Operation in Dell OpenManage Utilities Maintaining Your Cluster Maintaining Your Cluster Troubleshooting TroubleshootingPerc 3/DC Bios Troubleshooting Administrator’s Guide for instructions on Viewer, see the Microsoft Cluster ServiceSupport.microsoft.com Troubleshooting Troubleshooting Abbreviations and Acronyms Abbreviations and AcronymsGUI NLB RAM Abbreviations and Acronyms Cluster Data Form PowerEdge Cluster SE500W Solution Data FormCluster Data Form Node Server Type Cluster Name Service Tag Number Server Name System StorageDell PowerVault Description of Installed Items Drive letters, RAID types, applications/dataComponent Storage Storage, internal drivesW . d e l l . c o m s u p p o r t . d e l l . c o m Index IndexMscs Shared storage system configuring, 39 enclosure management Replacing a cluster-enabledcardVirtual disks, 45 using dynamic disks Index PowerVault 22 xS Back Panel Example of Network Cabling ConnectionPage Table A-1 General Cluster Troubleshooting

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