Dell SE500W Viewer, see the Microsoft Cluster Service, Administrator’s Guide for instructions on

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Table A-1. General Cluster Troubleshooting (continued)

Problem

Probable Cause

Corrective Action

 

 

 

Attempts to connect to a

The Cluster Service has not

Verify that the Cluster Service is running

cluster using Cluster

been started.

and that a cluster has been formed. Use

Administrator fail.

A cluster has not been

the Event Viewer and look for the

 

following events logged by the Cluster

 

formed on the system.

 

Service:

 

 

 

The system has just been

 

 

booted and services are

Microsoft Cluster Service

 

still starting.

successfully formed a cluster

 

 

on this node.

 

 

or

 

 

Microsoft Cluster Service

 

 

successfully joined

 

 

the cluster.

 

 

If these events do not appear in Event

 

 

Viewer, see the Microsoft Cluster Service

 

 

Administrator’s Guide for instructions on

 

 

setting up the cluster on your system and

 

 

starting the Cluster Service.

 

The cluster network name is

Configure the Internet Connection

 

not responding on the

Firewall to allow communications that are

 

network because the Internet

required by the cluster service and the

 

Connection Firewall is

clustered applications or services. For

 

enabled on one or more

more information see KB883398 at

 

nodes.

support.microsoft.com.

 

 

 

Using Microsoft

Normal. Some resources in

Dell strongly recommends that you use

Windows NT® 4.0 to remotely

Windows 2000, Advanced

Windows 2000 Professional, Windows

administer a Windows 2000

Server and Windows Server

2000 Server, or Windows 2000 Advanced

Advanced Server or Windows

2003 are not supported in

Server for remote administration of a

Server™ 2003 cluster generates

Windows NT 4.0.

cluster running Windows 2000 Advanced

error messages.

 

Server. Similarly, you should use Windows

 

 

XP Professional or Windows Server 2003

 

 

for remote administration of a cluster

 

 

running Windows Server 2003.

MSCS does not show any available shared disks during installation.

The PERC RAID adapter drivers are not installed in the operating system.

Disks are configured as dynamic disks.

Install the drivers. See the PERC RAID adapter documentation for

more information.

Change disks to "basic" before cluster installation. See "Maintaining Your Cluster" for more information on configuring dynamic disks as basic disks.

90

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Contents Installation and Troubleshooting Guide Abbreviations and Acronyms Contents Assigning Static IP Addresses to Your Cluster Updating the Windows Driver for the Perc RAID AdapterNaming and Formatting Drives on Installing and Configuring Microsoft Windows Configuring Microsoft Windows ServerMicrosoft Cluster Administrator Configurations Using Non-Dell Products Setting Advanced Resource PropertiesConfiguring Active and Passive Cluster Nodes Uninstalling Mscs From Clusters RunningChanging the Cluster Service Account Password PowerEdge Cluster SE500W Solution Data FormMaximum Configuration of the PowerEdge Private Network Hardware Components Power Cabling Example With Two PowerBus Configuration Switch Modes Important System Warning Applications and Hardware RequiringObtaining More Information IntroductionIntended Audience IntroductionObtaining Technical Assistance Overview Virtual Servers and Resource GroupsQuorum Resource PowerEdge Cluster SE500W Solution Shared Storage SystemsOperating Systems Configuration, at least three virtual disks are recommended Storage SystemEdition X64 Edition Hardware and Software Technologies Cluster ComponentsSystem Requirements Scsi cablesCluster Nodes Cluster storageCluster Node Requirements Component Minimum Requirement Other Documents You May Need Cabling for the Cluster SE500W Solution Cabling Your Cluster HardwareCabling Your Cluster Hardware Redundant power supply Node Shared storage connector BPin connector Shared storageAdapter Channel 0 Perc RAID adapter channel Pin connectors Pin connectors Cabling Your Cluster HardwareCabling Your Public and Private Networks Network Connections DescriptionCabling Your Public Network Private network adapter Cluster nodeCabling Your Private Network NIC TeamingPrivate Network Hardware Components and Connections Method Power Cabling for the PowerEdge Cluster SE500W Solution Cabling the Mouse, Keyboard, and MonitorPage Power Cabling Example With One Power Supply in the Systems Power Cabling Example With Two Power Supplies in the Systems Cabling Your Cluster Hardware Preparing Your Systems for Clustering Before You BeginPreparing Your Systems for Clustering Installation Overview Configuring the Cluster Nodes as Domain Controllers Selecting a Domain ModelConfiguring the Internal Drives in Your Cluster Nodes Installing and Configuring the Windows Operating SystemPreparing Your Systems for Clustering Configuring Windows Networking Configuring IP Addresses for the Private Network Dell recommends using static IP addresses for your clusterHas been corrected in Windows Server Preparing Your Systems for Clustering Configuring the Internet Connection Firewall Verifying Cluster Network CommunicationsInstalling the Perc RAID Adapters Updating the Windows Driver for the Perc RAID AdapterInstalling and Configuring the Shared Storage System Clustering PowerVault Storage SystemsSplit-Bus Module Primary Split-bus ModulePage EMM serves two primary functions in your storage system Enclosure Management Module EMMPreparing the Perc RAID Adapter for Clustering Enabling the Cluster Mode Using the Perc RAID Adapter Setting the Scsi Host Adapter IDsConfiguring and Managing Virtual Disks Naming and Formatting Drives on the Shared Storage SystemAssigning Drive Letters and Mount Points EmailData Installing and Configuring Mscs Verifying Cluster ReadinessConfiguring Cluster Networks Running Windows Creating the Quorum ResourceConfiguring Cluster Networks Running Windows Server Preparing Your Systems for Clustering Adding Cluster Nodes Using the Advanced Configuration Option Verifying Mscs Operation Installing Applications in the Cluster GroupVerifying Cluster Functionality Verifying Cluster Resource AvailabilityTroubleshooting Failed Resources Obtaining More InformationLaunching Cluster Administrator on a Cluster Node Installing Your Cluster Management SoftwareMicrosoft Cluster Administrator Running Cluster Administrator on a Remote ConsoleLaunching Cluster Administrator on a Remote Console Cluster Objects Using MscsUsing Mscs Cluster NetworksPreventing Network Failure Network InterfacesCluster Nodes Node-to-Node CommunicationForming a New Cluster Joining an Existing ClusterGroups Cluster ResourcesSetting Resource Properties Dependent ResourcesConfiguring Resource Dependencies Setting Advanced Resource PropertiesCluster Resources and Required Dependencies Resources and Configurable Parameters Resource ParametersQuorum Disk Quorum Resource Resource Failure Adjusting the Threshold and Period Values Creating a New ResourceDeleting a Resource File Share Resource TypeConfiguring Active and Passive Cluster Nodes Failover and FailbackFailover Using Mscs Failback Using Mscs Upgrading Your System to a Cluster Configuration Certification RequirementsUpgrading Your System to a Cluster Configuration Configurations Using Non-Dell ProductsCompleting the Upgrade Upgrading Your Operating SystemPerforming a Rolling Upgrade Before you perform a rolling upgradeUpgrading Node Maintaining Your Cluster Adding a Network Adapter to a Cluster NodeMaintaining Your Cluster IP address Maintaining Your Cluster Removing Nodes From Clusters Running Windows Server Running chkdsk /f on a Quorum DiskRecovering From a Corrupt Quorum Disk Replacing a Cluster-Enabled Dell Perc RAID Adapter Replacing a Cluster NodeWhere clustername is the name of your cluster Reformatting a Cluster Disk Maintaining Your Cluster Rebuilding Operation in Dell OpenManage Utilities Maintaining Your Cluster Maintaining Your Cluster Troubleshooting TroubleshootingPerc 3/DC Bios Troubleshooting Viewer, see the Microsoft Cluster Service Administrator’s Guide for instructions onSupport.microsoft.com Troubleshooting Troubleshooting Abbreviations and Acronyms Abbreviations and AcronymsGUI NLB RAM Abbreviations and Acronyms PowerEdge Cluster SE500W Solution Data Form Cluster Data FormCluster Data Form Node Server Type Cluster Name Service Tag Number Server Name System StorageComponent Storage Dell PowerVault Description of Installed ItemsDrive letters, RAID types, applications/data Storage, internal drivesW . d e l l . c o m s u p p o r t . d e l l . c o m Index IndexMscs Replacing a cluster-enabledcard Shared storage system configuring, 39 enclosure managementVirtual disks, 45 using dynamic disks Index PowerVault 22 xS Back Panel Example of Network Cabling ConnectionPage Table A-1 General Cluster Troubleshooting
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