Dell E04J Series, E04J001 Troubleshooting Your Enclosure, Troubleshooting Loss of Communication

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Troubleshooting Your Enclosure

Safety First—For You and Your Enclosure

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Troubleshooting Enclosure Startup Failure

If your system halts during startup, check if:

The enclosure emits a series of beeps. See "Enclosure Alarms" on page 16.

The enclosure fault LEDs are lit. See "Enclosure Management Module" on page 13.

A message is displayed on the screen. See the Dell™ OpenManage™ Server Administrator documentation.

There is a constant scraping or grinding sound when you access the hard drive. See "Getting Help" on page 57.

Troubleshooting Loss of Communication

For information about troubleshooting loss of communication, see "Troubleshooting Enclosure Management Modules" on page 52.

Troubleshooting External Connections

Verify that the cables are connected to the correct ports before troubleshooting any external devices. For the location of the back-panel connectors on your enclosure, see Figure 1-5.

Ensure that all the cables are securely attached to the external connectors on your enclosure.

Troubleshooting Your Enclosure

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Contents Dell PowerVault MD1200 and MD1220 Storage Enclosures October Contents Installing Enclosure Components Troubleshooting Your Enclosure Contents About Your Enclosure Front-Panel Features and IndicatorsEnclosure power is on Connector Hard drives Enclosure mode switch Front-Bezel Features and IndicatorsIndicator, Button, or Icon Hard Drive Indicators Hard-Drive Indicator PatternsBack-Panel Features and Indicators Enclosure Management Module OUT Lights green when all the links out Enclosure Alarms Enclosure Failover When Two EMMs are InstalledEMM Thermal Shutdown Power Indicator Codes Other Information You May Need Before You Begin Operating Your Storage EnclosureCabling Your Enclosure Connecting the Enclosure Connecting a SAS Cable SAS cable Pull-tab Page Page Host controller Changing Your Enclosure’s Operating Mode Downloading Firmware Managing Your Storage EnclosureRecommended Tools Installing Enclosure ComponentsFront Bezel Optional Removing the Front BezelInstalling the Front Bezel Hard Drives Safety Models AMT, E03J, and E04JRemoving a Drive Blank Release tab Removing a Hard Drive Installing a Drive BlankRemoving and Installing a Hard Drive Release button Installing a Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Screws Removing an EMM Blank Installing a Hard Drive Into a Drive CarrierRemoving and Installing an EMM Blank Release latch EMM blank Installing an EMM BlankRemoving an EMM Removing and Installing an EMM Installing an EMM Power Supply/Cooling Fan ModuleRemoving a Power Supply/Cooling Fan Module Removing and Installing a Power Supply/Cooling Fan Module 10. Securing the Power Cable Velcro strap Installing a Power Supply/Cooling Fan ModuleRemoving the Control Panel Control PanelRelease pin Backplane Installing the Control PanelRemoving the Backplane Page Captive screw Installing the Backplane Installing Enclosure Components Troubleshooting Loss of Communication Troubleshooting Your EnclosureTroubleshooting External Connections Troubleshooting Power Supply/Cooling Fan Module Troubleshooting Enclosure Cooling Problems Troubleshooting Enclosure Management Modules Troubleshooting Hard Drives Troubleshooting a Wet Enclosure Troubleshooting Enclosure ConnectionsTroubleshooting a Damaged Enclosure Troubleshooting Your Enclosure Contacting Dell Getting HelpGetting Help Amperes AC Alternating current GlossaryCPU Central processing unit. See processor DC Direct current Page Page Mm Millimeters Ms Milliseconds Page System memory See RAM Watts Glossary Page Glossary Index Index