Dell E03J Series, E04J001, E04J Series, E03J001 owner manual Troubleshooting a Damaged Enclosure

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Troubleshooting a Damaged Enclosure

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Ensure that the following components are properly installed:

•Hard drives

•EMMs

•Power supply/cooling fan modules

•Control panel

•Backplane

2Ensure that all the cables are properly connected and that there are no damaged pins in the connectors.

3Run diagnostics available in Server Administrator. If the test fails, see "Getting Help" on page 57.

Troubleshooting Your Enclosure

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Contents Dell PowerVault MD1200 and MD1220 Storage Enclosures October Contents Installing Enclosure Components Troubleshooting Your Enclosure Contents About Your Enclosure Front-Panel Features and IndicatorsEnclosure power is on Connector Hard drives Enclosure mode switch Front-Bezel Features and IndicatorsIndicator, Button, or Icon Hard Drive Indicators Hard-Drive Indicator PatternsBack-Panel Features and Indicators Enclosure Management Module OUT Lights green when all the links out Enclosure Alarms Enclosure Failover When Two EMMs are InstalledEMM Thermal Shutdown Power Indicator Codes Other Information You May Need Before You Begin Operating Your Storage EnclosureCabling Your Enclosure Connecting the Enclosure Connecting a SAS Cable SAS cable Pull-tab Page Page Host controller Changing Your Enclosure’s Operating Mode Downloading Firmware Managing Your Storage EnclosureRemoving the Front Bezel Installing Enclosure ComponentsRecommended Tools Front Bezel OptionalInstalling the Front Bezel Hard Drives Safety Models AMT, E03J, and E04JRemoving a Drive Blank Release tab Removing a Hard Drive Installing a Drive BlankRemoving and Installing a Hard Drive Release button Installing a Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Screws Removing an EMM Blank Installing a Hard Drive Into a Drive CarrierRemoving and Installing an EMM Blank Release latch EMM blank Installing an EMM BlankRemoving an EMM Removing and Installing an EMM Installing an EMM Power Supply/Cooling Fan ModuleRemoving a Power Supply/Cooling Fan Module Removing and Installing a Power Supply/Cooling Fan Module 10. Securing the Power Cable Velcro strap Installing a Power Supply/Cooling Fan ModuleRemoving the Control Panel Control PanelRelease pin Backplane Installing the Control PanelRemoving the Backplane Page Captive screw Installing the Backplane Installing Enclosure Components Troubleshooting Loss of Communication Troubleshooting Your EnclosureTroubleshooting External Connections Troubleshooting Power Supply/Cooling Fan Module Troubleshooting Enclosure Cooling Problems Troubleshooting Enclosure Management Modules Troubleshooting Hard Drives Troubleshooting a Wet Enclosure Troubleshooting Enclosure ConnectionsTroubleshooting a Damaged Enclosure Troubleshooting Your Enclosure Contacting Dell Getting HelpGetting Help Amperes AC Alternating current GlossaryCPU Central processing unit. See processor DC Direct current Page Page Mm Millimeters Ms Milliseconds Page System memory See RAM Watts Glossary Page Glossary Index Index