Dell E04J Series, E04J001, E03J001, E03J Series owner manual Getting Help, Contacting Dell

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Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com.

2Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3Click Contact Us on the left side of the page.

4Select the appropriate service or support link based on your need.

5Choose the method of contacting Dell that is convenient for you.

Getting Help

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Contents Dell PowerVault MD1200 and MD1220 Storage Enclosures October Contents Installing Enclosure Components Troubleshooting Your Enclosure Contents About Your Enclosure Front-Panel Features and IndicatorsEnclosure power is on Connector Hard drives Enclosure mode switch Front-Bezel Features and IndicatorsIndicator, Button, or Icon Hard Drive Indicators Hard-Drive Indicator PatternsBack-Panel Features and Indicators Enclosure Management Module OUT Lights green when all the links out Enclosure Failover When Two EMMs are Installed Enclosure AlarmsEMM Thermal Shutdown Power Indicator Codes Other Information You May Need Operating Your Storage Enclosure Before You BeginCabling Your Enclosure Connecting the Enclosure Connecting a SAS Cable SAS cable Pull-tab Page Page Host controller Changing Your Enclosure’s Operating Mode Downloading Firmware Managing Your Storage EnclosureRecommended Tools Installing Enclosure ComponentsFront Bezel Optional Removing the Front BezelInstalling the Front Bezel Safety Models AMT, E03J, and E04J Hard DrivesRemoving a Drive Blank Release tab Removing a Hard Drive Installing a Drive BlankRemoving and Installing a Hard Drive Release button Installing a Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Screws Removing an EMM Blank Installing a Hard Drive Into a Drive CarrierRemoving and Installing an EMM Blank Release latch EMM blank Installing an EMM BlankRemoving an EMM Removing and Installing an EMM Power Supply/Cooling Fan Module Installing an EMMRemoving a Power Supply/Cooling Fan Module Removing and Installing a Power Supply/Cooling Fan Module 10. Securing the Power Cable Velcro strap Installing a Power Supply/Cooling Fan ModuleRemoving the Control Panel Control PanelRelease pin Installing the Control Panel BackplaneRemoving the Backplane Page Captive screw Installing the Backplane Installing Enclosure Components Troubleshooting Your Enclosure Troubleshooting Loss of CommunicationTroubleshooting External Connections Troubleshooting Power Supply/Cooling Fan Module Troubleshooting Enclosure Cooling Problems Troubleshooting Enclosure Management Modules Troubleshooting Hard Drives Troubleshooting a Wet Enclosure Troubleshooting Enclosure ConnectionsTroubleshooting a Damaged Enclosure Troubleshooting Your Enclosure Contacting Dell Getting HelpGetting Help Amperes AC Alternating current GlossaryCPU Central processing unit. See processor DC Direct current Page Page Mm Millimeters Ms Milliseconds Page System memory See RAM Watts Glossary Page Glossary Index Index