Troubleshooting Hard Drives
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Remove the hard drive from the enclosure. See "Removing a Hard Drive" on page 31.
NOTE: You must ensure that you check the hard drive indicators before removing the faulty hard drive from the enclosure.
2Check the hard drives and the backplane to ensure that the connectors are not damaged.
3Reinstall the hard drive.
4Reboot the host server.
If the problem is not resolved, proceed to step 5.
5Verify that the EMM port link status LED and the EMM status LED are solid green for each port that is connected to a cable. If the LEDs are not solid green, see "Enclosure Management Module" on page 13.
6Ensure that all the cables are attached correctly according to the enclosure mode you selected. For more information on enclosure modes, see "Operating Your Storage Enclosure" on page 19.
7If you reseated the cables, reboot the host server.
If the problem persists, see "Troubleshooting Loss of Communication" on page 49 or see "Getting Help" on page 57.
Troubleshooting Your Enclosure
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