Axis Communications 250S user manual Appendix B Troubleshooting, Checking the Firmware, Support

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AXIS 250S User’s Manual

Troubleshooting

37

Appendix B - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might have with your AXIS 250S. Symptoms, possible causes and remedial actions are provided in a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the firmware version currently installed. An updated version may contain a correction that fixes your particular problem. For more information, please see Updating the Firmware, on page 41.

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response.

If you are connected to the Internet, you can:

•Download user documentation and firmware updates

•Find answers to resolved problems in the FAQ database. Search by product, category, or phrases.

•Report problems to Axis support staff by logging in to your private support area

Visit the Axis Support Web at www.axis.com/techsup/

Server Report

The server report contains important information about the server and its software, as well as a list of the current parameters.

Viewing the Log Files

The AXIS 250S log files records events within the unit and can prove a useful diagnostic tool when attempting to resolve any problems that might occur. Please see Support - Logs

&Reports, on page 33.

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Contents Axis 250S MPEG-2 Video Server Axis 250S User’s Manual Table Of Contents Index Introduction Features and BenefitsAxis 250S User’s Manual Applications Axis 250S Front Panel Product DescriptionAxis 250S Rear Panel Title/Variant Part Number Title/Variants Part Numbers Hardware InventoryUnix only Type this in your command line Installing the Axis 250SClient System Requirements Axis 250S User’s Manual Installing the Axis 250SInstalling the Axis MPEG-2 Viewer Client Configuring the video source and audio equipment Accessing the Axis 250S from Internet ExplorerOperating the Axis 250S Accessing and logging on to the Axis 250SLive View Access from a browserPositional Control of the Video Source Disconnected Video SourceSetting up a new event type Configuring Event TypesEvents and Event Types General When Triggered Adding an Upload Server Upload ServersHttp Notification Notification ServersVideo Audio & Video SettingsAudio Port Status & DevicesPort Status Devices Preset position setupLive View Layout Accessing The System Options Administration & System OptionsSystem Options Overview Administration DescriptionUsers Adding Users Firewall SettingsEditing and Deleting Users Adding Allowed IP AddressesCurrent Server Time Date & TimeNew Server Time Automatic IP Configuration TCP/IP Network SettingsDynamic IP Address Notification Settings Parameter DescriptionDNS Manual IP ConfigurationPorts & Devices Smtp email Network SettingsNetwork Traffic IO PortsSupport Logs & Reports MaintenanceCOM-Port Factory Default Settings Using the Axis IP Installer Appendix a Other IP Setup MethodsInstalling the Axis IP Installer Setting the IP Address with the Axis IP Installer Checking the Firmware Appendix B TroubleshootingSupport Server ReportPing Reply Interpretation and recommendation PINGing Your IP AddressSymptoms Possible causes Remedial actions Symptoms, Possible Causes and Remedial ActionsRepeatedly attempts to Attempting to install, but Appendix C Updating the Firmware Obtaining Updated firmware Updating the firmwareAppendix D Customizing The Axis 250S Configuration via FTPModifying the File System Custom Web Pages Customizing ProceduresEditing and Storing Your Web pages Http//server ip address/local/filename.html Creating a New Home Connector Pinout Terminal Blocks a & B D-Sub ConnectorAppendix E Unit Connections I/O Terminal BlocksAxis 250S Schematic Diagram Terminal Connectors a & BBrowser Administration Tools Connecting Pan/Tilt DevicesPan Tilt Device Driver Transistor Output Controlling and MonitoringDigital Inputs Axis 250S then displays the status of the inputs, as follows Appendix F Technical Specifications Approvals EMC Video Bit Rate Appendix G BandwidthImage Quality vs Bit Rate Other Considerations Index BootpPTZ devices Reports Axis 250S User’s Manual Index