Axis Communications 250S user manual Symptoms, Possible Causes and Remedial Actions

AXIS 250S User’s ManualTroubleshooting 39

Symptoms, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 250S cannot be	The IP address is already being	Run the PING utility (as described above) and follow the appropriate
accessed from a browser.	used by another device.	recommendations.
	The IP address is located on a	Run the PING utility (as described above). If you get “no response” or
	different subnet.	similar, the diagnosis is probably correct.
		In Windows, check that the IP address for your AXIS 250S is on the
		same subnet as your workstation. Exactly how this is done varies from
		one version of Windows to another. See Windows’ help for more
		information.
		If the AXIS 250S and your workstation are on different subnets, you
		will not be able to set the IP address. Contact your network
		administrator.
	The IP address has changed.	Move the AXIS 250S to an isolated network or to one with no DHCP or
		BOOTP servers. Set the IP address again, using the arp command.
		Access the unit and disable BOOTP and DHCP in the TCP/IP settings.
		Return the unit to the main network.
		Note: The AXIS IP Installer will not work with DHCP running on the
		network.
	Other networking problems.	Test the network cable by connecting it to some other network device
		and then PINGing that device from your workstation.
		Test the unit’s network interface by connecting a local computer to the
		AXIS 250S, using a standard network cable. A crossover cable is not
		required.
The Power indicator is not	Faulty power supply.	Verify that you are using an Axis PS-K power supply.
constantly lit.
The Network indicator	No network connection or	See Other networking problems, above.
displays red.	faulty cabling.
The Status indicator is	Hardware failure.	Contact your Axis dealer.
flashing red rapidly.
Solid red Video indicator.	Lost video signal.	Check the cabling, the power to the camera and the camera settings.
The AXIS 250S works	Firewall protection.	Check the Internet firewall with your system administrator.
locally, but not externally.	Default routers required.	Check if you need to configure the default router settings.
No video.	No network connection.	Check all connections.
	Display incorrectly configured	In Display Properties, adjust the color settings to at least 16-bit color.
	on your workstation.	If running more than one video stream, you must use 32-bit color.