How to trouble shoot a PC problem
Problem
Your software installation went fine, but your PC crashes intermittently.
Solution
A3 software has been tested on multiple computers from multiple manufacturers. If your PC is crashing then the problem is either that the PC doesn’t meet the minimum requirements (see Chapter 1 Installing A3) or your PC has a separate issue that must be addressed by your local PC company. Running other applications on the PC along with A3 can also cause problems (see Chapter 3, memory status). ACS does not perform PC repairs or installations of A3 software.
Problem
You receive a message “Hard drive is about out of space” or “Hard drive is out of space”.
Solution
The hard drive mentioned is either approaching or has reached the minimum allowed free space (see Chapter 2 A3 Options for the minimum allowed space). You need to delete some of the log files from these drives before other files will be saved. A warning is given when you only have 25% space left. When you reach the limit, all saving (including the configuration file) will be prevented until the problem is resolved.
Problem
Your receive printer error messages when the printer is hooked up.
Solution
A3 works with all printers that work with Windows XP. Using the control panel, right click on the printer and select properties, and then click “Print Test Page”. If the printer doesn’t print from here, then the problem is with the printer or printer installation.
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