HP M1005 manual Identifying and correcting print defects, Print-quality checklist, Problem Cause

3.Click Properties, or click Printing Preferences.

4.Change the settings, and click OK.

Identifying and correcting print defects

Use the checklist and print-quality issues charts in this section to solve print-quality problems.

Print-quality checklist

General print-quality problems can be solved by using the following checklist:

1.Make sure that the paper or print media that you are using meets HP specifications. See Media specifications. Generally, smoother paper provides better results.

2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Controlling print jobs.

3.Print a Configuration report at the device control panel. See Information pages.

●If the page did not print correctly, the problem is with the hardware. Contact HP Customer Care. See HP Customer Care or the flyer that came in the device box.

4.Print a Demo page from the device control panel. If the page prints, the problem is with the printer driver.

●Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the correct driver.

5.Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.

6.Restart the computer and the device and try printing again. If the problem is not resolved, see General print-quality issues.

General print-quality issues

The following examples depict letter-size paper that has passed through the device short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples.

Problem	Cause
Print is light or faded.	The media might not meet
	HP specifications.
	The print cartridge might be low.

If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.

Solution

Use media that meets

HP specifications. See Media specifications.

Replace the print cartridge. See Changing the print cartridge.

If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge.

Adjust the print density, and disable EconoMode in the device Properties.

86 Chapter 9 Problem solving ENWW