Problem | Cause |
Solution
Toner smears appear on the media.
The toner smears easily when touched.
Marks repeatedly appear at even intervals on the page.
The media might not meet
HP specifications.
If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.
The print cartridge might be low.
The fuser temperature might be too low.
The device is not set to print on the type of media on which you want to print.
The media might not meet
HP specifications.
The paper path might need cleaning.
The power source might be defective.
The print cartridge might be low.
The device is not set to print on the type of media on which you want to print.
Use media that meets
HP specifications. See Media specifications.
Clean the media guides and the paper path. See To clean the paper path.
Replace the print cartridge. See Changing the print cartridge.
In the printer driver, make sure the appropriate media type is selected.
In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing.
Print speed might be slower if you are using heavy paper.
Use media that meets
HP specifications. See Media specifications.
Clean the device. See Cleaning the device.
Plug the device directly into an AC outlet instead of into a power strip.
Replace the print cartridge. See Changing the print cartridge.
In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper.
Internal parts might have toner on them.
The paper path might need cleaning.
The print cartridge might be damaged.
The problem typically corrects itself after a few more pages.
Clean the device. See Cleaning the device.
If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge.
The printed page contains misformed
characters. |
The media might not meet
HP specifications.
If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.
Use a different paper, such as high- quality paper that is intended for laser printers. See Media specifications.
Verify that the problem also occurs on the Configuration report. If so, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.
88 Chapter 9 Problem solving | ENWW |
