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Scan-quality problems
Preventing problems
The following are a few simple steps you can take to improve scan quality.
●Use
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading media for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information.
Solving scan-quality problems
Problem | Cause | Solution |
Blank pages | The original might have been loaded |
| upside down. |
On the flatbed scanner, place the original document
Too light or dark | The resolution and color levels may | Verify that you have the correct resolution and color |
| be set incorrectly. | settings. See Scanner resolution and color. |
|
|
|
Unwanted lines | Ink, glue, correction fluid, or an | Clean the flatbed scanner surface. See To clean the |
| unwanted substance might be on the | scanner glass. |
| glass. |
|
Black dots or streaks | Ink, glue, correction fluid, or an |
| unwanted substance might be on the |
| glass. |
Clean the flatbed scanner surface. See To clean the scanner glass.
Unclear text | The resolution and color levels may |
| be set incorrectly. |
Verify that you have the correct resolution and color settings. See Scanner resolution and color.
98 Chapter 9 Problem solving | ENWW |