
Problem | Cause | Solution |
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More than one sheet | The media tray might be overloaded. | Remove some of the media from the tray. See Loading |
feeds at one time. |
| media. |
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| The media might be wrinkled, folded, | Verify that the media is not wrinkled, folded, or |
| or damaged. | damaged. Try printing on media from a new or different |
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| package. |
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The device does not pull | The device might be in manual feed | ● If Manual feed appears on the device control- |
media from the media | mode. | panel display, press Menu/Enter to print the job. |
input tray. |
| ● Verify that the device is not in manual feed mode |
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| |
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| and print your job again. |
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| The pickup roller might be dirty or | Contact HP Customer Care. See HP Customer Care or |
| damaged. | the support flyer that came in the device box. |
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| The | Adjust the |
| in tray 1 is set at a length that is | length. |
| greater than the media size. |
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ENWW | Copy problems 95 |