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Copy problems
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●Use quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to copy or scan for instructions.
NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact
HP Customer Care. See HP Customer Care or the flyer that came in the device box.
Image problems
Problem | Cause | Solution |
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Images are missing or | The | Replace the print cartridge. See Changing the print |
faded. | be low. | cartridge. |
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| The original might be of poor quality. | If your original is too light or damaged, the copy might |
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| not be able to compensate, even if you adjust the |
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| contrast. If possible, find an original document in better |
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| condition. |
The original might have a colored background.
Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.
Vertical white or faded |
| The media might not meet | Use media that meets HP specifications. See Media | |
stripes appear on the |
| HP specifications. | specifications. | |
copy. |
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| The | Replace the print cartridge. See Changing the print | ||
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| be low. | cartridge. |
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Unwanted lines appear | The photosensitive drum inside the |
on the copy. | print cartridge might have been |
| scratched. |
Install a new HP print cartridge. See Changing the print cartridge.
ENWW | Copy problems 93 |