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HP M1005 manual Performance problems, Information pages

Models: M1005

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Problem	Cause	Solution

The device does not pull	The device might be in manual feed	● If Manual feed appears on the device control-
media from the media	mode.	panel display, press Menu/Enter to print the job.
input tray.		● Verify that the device is not in manual feed mode
		● Verify that the device is not in manual feed mode
		and print your job again.

	The pickup roller might be dirty or	Contact HP Customer Care. See HP Customer Care or
	damaged.	the support flyer that came in the device box.

	The paper-length adjustment control	Adjust the paper-length adjustment control to the correct
	in tray 1 is set at a length that is	length.
	greater than the media size.

Performance problems

Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does not print any pages.

Problem	Cause	Solution

Pages print but are	The sealing tape might still be in the	Verify that the sealing tape has been completely
totally blank.	print cartridge.	removed from the print cartridge.

	The document might contain blank	Check the document that you are printing to see if
	pages.	content appears on all of the pages.

	The device might be malfunctioning.	To check the device, print a Configuration report. See
		Information pages.

Pages print slowly.	Certain media types can slow the	Print on a different type of media.
	print job.

Pages did not print.	The device might not be pulling	See Media-handling problems.
	media correctly.

	The media is jamming in the device.	Clear the jam. See Clearing jams.

	The USB cable might be defective or	● Disconnect the USB cable at both ends and
	incorrectly connected.	reconnect it.
		● Try printing a job that has printed in the past.
		● Try using a different USB cable.

Other devices are running on your computer.

The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two USB ports on the computer.

92 Chapter 9 Problem solving

ENWW

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HP M1005 manual Performance problems, Information pages

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Using the device PrintingCopy Problem solving ScanManaging and maintaining the device Appendix a Accessories and ordering information Appendix B Service and support125 Appendix C Device specificationsAppendix D Regulatory information 127Viii Device basics Device features PrintDevice parts Front viewBack view Control panel Menu/Enter/OK buttonSoftware Windows requirements Minimum system requirementsSupported operating systems Macintosh requirementsSoftware installation Printer driver Printer-driver HelpWindows Macintosh Changing printer-driver settings PreferencesSoftware for Windows Installing Windows device softwareUninstalling Windows device software HP LaserJet Scan softwareInstalling Macintosh device software Uninstalling Macintosh device softwareSoftware for Macintosh Enww Media specifications HP media General guidelinesChoosing paper and other media Media to avoidMedia that can damage the device Guidelines for using media Symptom Problem with paperPaper Labels Colored paperCustom-size media TransparenciesEnvelopes Envelope constructionEnvelopes with double-side seams Envelope storage Card stock and heavy mediaEnvelopes with adhesive strips or flaps Card stock constructionLetterhead and preprinted forms Supported media weights and sizes Media Dimensions1 Weight Capacity22Tray 1 specifications Printing and storage environment Enww Using the device Loading input trays Loading mediaLoading documents to copy or scan Priority input trayMain input tray tray Selecting a source Print-settings prioritiesControlling print jobs Selecting a type or sizeTo change the default media size Using the device control panelChanging the default media size and type Changing the control-panel display languageTo change the default media type Printing To create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick setsTo use an existing watermark Creating and using watermarksResizing documents To reduce or enlarge a documentPrinting a blank first page or last Setting a custom paper size from the printer driverUsing different paper and printing covers Printing multiple pages on one sheet of paperPrinting on both sides On the Finishing tab, select Print on Both Sides ManuallyEnww To create a preset Using features in the Macintosh printer driverCreating and using presets To use presetsPrinting a cover page Macintosh Printing multiple pages on one sheet of paper MacintoshPrinting on both sides Macintosh Manual Duplex area, select Print on Both Sides ManuallyEnww Using archive print Printing on special mediaCanceling a print job Copy Canceling a copy job Starting a copy jobTo adjust the copy quality for the current job To adjust the default copy qualityAdjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies Adjusting the copy sizeReduction/enlargement settings To reduce or enlarge copies for the current jobTo adjust the default copy size Copying multiple pages on one sheet of paperTo change the default number of copies Changing the number of copiesTo change the number of copies for the current job To change the default media-size setting Media-size settingsMedia-type settings Copying onto media of different types and sizesTo change the default media-type setting type Copying two-sided documents Copying a two-sided original to a one-sided documentCopying a two-sided original to a two-sided document Copying two-sided documents Copying photos and books To copy a photoTo copy a book Viewing copy settings Enww Scan Understanding scanning methods Scanning by using HP LaserJet Scan Windows Canceling a scan jobScanning from a TWAIN-enabled program Scanning by using other softwareUsing TWAIN-compliant and WIA-compliant software To scan from a TWAIN-enabled programScanning a photo or a book To scan a photoTo scan a book Scanning by using optical character recognition OCR software ReadirisScanner resolution and color Resolution and color guidelines ResolutionColor Managing and maintaining the device Information pages Name Description InstructionsReplacing and recycling supplies Managing suppliesChecking supplies status Storing supplies HP policy on non-HP suppliesEnww To clean the scanner glass Cleaning the deviceTo clean the exterior To clean the lid backingTo clean the paper path Changing the print cartridge Enww Problem solving Problem-solving checklist Step Verification step Possible problems Solutions NumberStep Verification step Possible problems Does the device print from the computer?Clearing jams Causes of jamsTips to avoid jams Where to look for jams Input trays Enww Output bin Print-cartridge areaEnww Alert and warning message tables Control-panel messagesAlert and warning messages Control panel message Description Recommended actionCritical error messages Critical error message tablesScanner Error Turn off then on Print problems Print quality problemsImproving print quality Problem Cause Print-quality checklistGeneral print-quality issues SolutionProblem Cause Solution Paper pathProblem Media might not meet HP specificationsReducing paper curl Media-handling problems Print-media guidelinesSolving print-media problems Setting. See Reducing paper curlPerformance problems Information pagesCopy problems Preventing problemsImage problems Copy quality Media Lower-right corner of the glass Scan problems Solving scanned-image problemsScan-quality problems Preventing problemsSolving scan-quality problems Control-panel display problems Solving common Macintosh problems Problems with Mac OS X V10.3 and Mac OS XYou are unable to print from a third-party USB card Cause Software problem solving Problem-solving tools Restoring the factory-set defaultsReducing paper curl Accessories and ordering information User-replaceable parts Cable and interface accessoriesSupplies Paper and other print mediaPaper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Availability of support and service HP Customer CareHardware service Extended warrantyGuidelines for repacking the device Device specifications Power consumption Physical specificationsElectrical specifications Environmental specificationsAcoustic emissions Table C-5Acoustic emissions 1,2Enww Regulatory information Environmental Product Stewardship program Power consumptionFCC compliance Protecting the environmentToner consumption HP LaserJet printing supplies Returns Non-U.S. returns Paper Material restrictionsMaterial safety data sheet For more information Declaration of conformity Declaration of ConformityCanadian DOC statement Country-/region-specific safety statementsLaser safety statement Korean EMI statementFinnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatGlossary Enww Symbols/Numerics IndexEnww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911