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HP M1005 manual Step Verification step Possible problems, Does the device print from the computer?

Models: M1005

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Step	Verification step	Possible problems	Solutions
number

5Does the device print from the computer?

Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device.

Software is not installed correctly or an	Uninstall and then reinstall the device
error occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

The cable is not connected correctly.	Reconnect the cable.

An incorrect driver is selected.	Select the proper driver.

Other devices are connected to the USB	Disconnect the other devices and try
port.	again to print.

There is a port driver problem in Microsoft	Uninstall and then reinstall the device
Windows.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

6Does the device scan to the computer?

Initiate a scan from the basic desktop software at your computer.

The cable is not connected correctly.	Reconnect the cable.

Software is not installed correctly or an	Uninstall and then reinstall the device
error occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, turn off the device and then turn on the device.

If the error still persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

ENWW	Problem-solving checklist 75

Image 85

HP M1005 manual Step Verification step Possible problems, Does the device print from the computer?

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Printing Using the deviceCopy Scan Problem solvingManaging and maintaining the device Appendix B Service and support Appendix a Accessories and ordering informationAppendix D Regulatory information Appendix C Device specifications125 127Viii Device basics Print Device featuresFront view Device partsBack view Menu/Enter/OK button Control panelSoftware Supported operating systems Minimum system requirementsWindows requirements Macintosh requirementsSoftware installation Printer-driver Help Printer driverWindows Macintosh Preferences Changing printer-driver settingsUninstalling Windows device software Installing Windows device softwareSoftware for Windows HP LaserJet Scan softwareUninstalling Macintosh device software Installing Macintosh device softwareSoftware for Macintosh Enww Media specifications Choosing paper and other media General guidelinesHP media Media to avoidMedia that can damage the device Symptom Problem with paper Guidelines for using mediaPaper Custom-size media Colored paperLabels TransparenciesEnvelope construction EnvelopesEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelope storage Card stock constructionLetterhead and preprinted forms Media Dimensions1 Weight Capacity2 Supported media weights and sizes2Tray 1 specifications Printing and storage environment Enww Using the device Loading documents to copy or scan Loading mediaLoading input trays Priority input trayMain input tray tray Controlling print jobs Print-settings prioritiesSelecting a source Selecting a type or sizeChanging the default media size and type Using the device control panelTo change the default media size Changing the control-panel display languageTo change the default media type Printing Creating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick setsResizing documents Creating and using watermarksTo use an existing watermark To reduce or enlarge a documentUsing different paper and printing covers Setting a custom paper size from the printer driverPrinting a blank first page or last Printing multiple pages on one sheet of paperOn the Finishing tab, select Print on Both Sides Manually Printing on both sidesEnww Creating and using presets Using features in the Macintosh printer driverTo create a preset To use presetsPrinting multiple pages on one sheet of paper Macintosh Printing a cover page MacintoshManual Duplex area, select Print on Both Sides Manually Printing on both sides MacintoshEnww Printing on special media Using archive printCanceling a print job Copy Starting a copy job Canceling a copy jobTo adjust the default copy quality To adjust the copy quality for the current jobTo adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reduction/enlargement settings Adjusting the copy sizeReducing or enlarging copies To reduce or enlarge copies for the current jobCopying multiple pages on one sheet of paper To adjust the default copy sizeChanging the number of copies To change the default number of copiesTo change the number of copies for the current job Media-type settings Media-size settingsTo change the default media-size setting Copying onto media of different types and sizesTo change the default media-type setting type Copying a two-sided original to a one-sided document Copying two-sided documentsCopying a two-sided original to a two-sided document Copying two-sided documents To copy a photo Copying photos and booksTo copy a book Viewing copy settings Enww Scan Understanding scanning methods Canceling a scan job Scanning by using HP LaserJet Scan WindowsUsing TWAIN-compliant and WIA-compliant software Scanning by using other softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled programTo scan a photo Scanning a photo or a bookTo scan a book Readiris Scanning by using optical character recognition OCR softwareScanner resolution and color Resolution Resolution and color guidelinesColor Managing and maintaining the device Name Description Instructions Information pagesChecking supplies status Storing supplies Managing suppliesReplacing and recycling supplies HP policy on non-HP suppliesEnww To clean the exterior Cleaning the deviceTo clean the scanner glass To clean the lid backingTo clean the paper path Changing the print cartridge Enww Problem solving Step Verification step Possible problems Solutions Number Problem-solving checklistDoes the device print from the computer? Step Verification step Possible problemsCauses of jams Clearing jamsTips to avoid jams Where to look for jams Input trays Enww Print-cartridge area Output binEnww Alert and warning messages Control-panel messagesAlert and warning message tables Control panel message Description Recommended actionCritical error message tables Critical error messagesScanner Error Turn off then on Print quality problems Print problemsImproving print quality General print-quality issues Print-quality checklistProblem Cause SolutionPaper path Problem Cause SolutionMedia might not meet HP specifications ProblemReducing paper curl Print-media guidelines Media-handling problemsSetting. See Reducing paper curl Solving print-media problemsInformation pages Performance problemsPreventing problems Copy problemsImage problems Copy quality Media Lower-right corner of the glass Solving scanned-image problems Scan problemsPreventing problems Scan-quality problemsSolving scan-quality problems Control-panel display problems Problems with Mac OS X V10.3 and Mac OS X Solving common Macintosh problemsYou are unable to print from a third-party USB card Cause Software problem solving Restoring the factory-set defaults Problem-solving toolsReducing paper curl Accessories and ordering information Supplies Cable and interface accessoriesUser-replaceable parts Paper and other print mediaPaper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Availability of support and serviceExtended warranty Hardware serviceGuidelines for repacking the device Device specifications Electrical specifications Physical specificationsPower consumption Environmental specificationsTable C-5Acoustic emissions 1,2 Acoustic emissionsEnww Regulatory information FCC compliance Power consumptionEnvironmental Product Stewardship program Protecting the environmentToner consumption Returns Non-U.S. returns Paper Material restrictions HP LaserJet printing suppliesMaterial safety data sheet For more information Declaration of Conformity Declaration of conformityLaser safety statement Country-/region-specific safety statementsCanadian DOC statement Korean EMI statementLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementGlossary Enww Index Symbols/NumericsEnww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911