Step Verification step Possible problems | HP M1005 manual

Step	Verification step	Possible problems	Solutions
number

5Does the device print from the computer?

Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device.

Software is not installed correctly or an	Uninstall and then reinstall the device
error occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

The cable is not connected correctly.	Reconnect the cable.

An incorrect driver is selected.	Select the proper driver.

Other devices are connected to the USB	Disconnect the other devices and try
port.	again to print.

There is a port driver problem in Microsoft	Uninstall and then reinstall the device
Windows.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

6Does the device scan to the computer?

Initiate a scan from the basic desktop software at your computer.

The cable is not connected correctly.	Reconnect the cable.

Software is not installed correctly or an	Uninstall and then reinstall the device
error occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, turn off the device and then turn on the device.

If the error still persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

ENWW	Problem-solving checklist 75

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HP M1005 manual Step Verification step Possible problems, Does the device print from the computer?

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Printing Using the deviceCopy Scan Problem solvingManaging and maintaining the device Appendix B Service and support Appendix a Accessories and ordering information Appendix D Regulatory information Appendix C Device specifications125 127 Viii Device basics Print Device features Front view Device partsBack view Menu/Enter/OK button Control panel Software Supported operating systems Minimum system requirementsWindows requirements Macintosh requirements Software installation Printer-driver Help Printer driverWindows Macintosh Preferences Changing printer-driver settings Uninstalling Windows device software Installing Windows device softwareSoftware for Windows HP LaserJet Scan software Uninstalling Macintosh device software Installing Macintosh device softwareSoftware for Macintosh Enww Media specifications Choosing paper and other media General guidelinesHP media Media to avoid Media that can damage the device Symptom Problem with paper Guidelines for using mediaPaper Custom-size media Colored paperLabels Transparencies Envelope construction EnvelopesEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelope storage Card stock construction Letterhead and preprinted forms Media Dimensions1 Weight Capacity2 Supported media weights and sizes 2Tray 1 specifications Printing and storage environment Enww Using the device Loading documents to copy or scan Loading mediaLoading input trays Priority input tray Main input tray tray Controlling print jobs Print-settings prioritiesSelecting a source Selecting a type or size Changing the default media size and type Using the device control panelTo change the default media size Changing the control-panel display language To change the default media type Printing Creating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick sets Resizing documents Creating and using watermarksTo use an existing watermark To reduce or enlarge a document Using different paper and printing covers Setting a custom paper size from the printer driverPrinting a blank first page or last Printing multiple pages on one sheet of paper On the Finishing tab, select Print on Both Sides Manually Printing on both sides Enww Creating and using presets Using features in the Macintosh printer driverTo create a preset To use presets Printing multiple pages on one sheet of paper Macintosh Printing a cover page Macintosh Manual Duplex area, select Print on Both Sides Manually Printing on both sides Macintosh Enww Printing on special media Using archive print Canceling a print job Copy Starting a copy job Canceling a copy job To adjust the default copy quality To adjust the copy quality for the current job To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reduction/enlargement settings Adjusting the copy sizeReducing or enlarging copies To reduce or enlarge copies for the current job Copying multiple pages on one sheet of paper To adjust the default copy size Changing the number of copies To change the default number of copiesTo change the number of copies for the current job Media-type settings Media-size settingsTo change the default media-size setting Copying onto media of different types and sizes To change the default media-type setting type Copying a two-sided original to a one-sided document Copying two-sided documentsCopying a two-sided original to a two-sided document Copying two-sided documents To copy a photo Copying photos and booksTo copy a book Viewing copy settings Enww Scan Understanding scanning methods Canceling a scan job Scanning by using HP LaserJet Scan Windows Using TWAIN-compliant and WIA-compliant software Scanning by using other softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program To scan a photo Scanning a photo or a bookTo scan a book Readiris Scanning by using optical character recognition OCR software Scanner resolution and color Resolution Resolution and color guidelinesColor Managing and maintaining the device Name Description Instructions Information pages Checking supplies status Storing supplies Managing suppliesReplacing and recycling supplies HP policy on non-HP supplies Enww To clean the exterior Cleaning the deviceTo clean the scanner glass To clean the lid backing To clean the paper path Changing the print cartridge Enww Problem solving Step Verification step Possible problems Solutions Number Problem-solving checklist Does the device print from the computer? Step Verification step Possible problems Causes of jams Clearing jamsTips to avoid jams Where to look for jams Input trays Enww Print-cartridge area Output bin Enww Alert and warning messages Control-panel messagesAlert and warning message tables Control panel message Description Recommended action Critical error message tables Critical error messages Scanner Error Turn off then on Print quality problems Print problemsImproving print quality General print-quality issues Print-quality checklistProblem Cause Solution Paper path Problem Cause Solution Media might not meet HP specifications Problem Reducing paper curl Print-media guidelines Media-handling problems Setting. See Reducing paper curl Solving print-media problems Information pages Performance problems Preventing problems Copy problemsImage problems Copy quality Media Lower-right corner of the glass Solving scanned-image problems Scan problems Preventing problems Scan-quality problemsSolving scan-quality problems Control-panel display problems Problems with Mac OS X V10.3 and Mac OS X Solving common Macintosh problemsYou are unable to print from a third-party USB card Cause Software problem solving Restoring the factory-set defaults Problem-solving toolsReducing paper curl Accessories and ordering information Supplies Cable and interface accessoriesUser-replaceable parts Paper and other print media Paper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Availability of support and service Extended warranty Hardware service Guidelines for repacking the device Device specifications Electrical specifications Physical specificationsPower consumption Environmental specifications Table C-5Acoustic emissions 1,2 Acoustic emissions Enww Regulatory information FCC compliance Power consumptionEnvironmental Product Stewardship program Protecting the environment Toner consumption Returns Non-U.S. returns Paper Material restrictions HP LaserJet printing supplies Material safety data sheet For more information Declaration of Conformity Declaration of conformity Laser safety statement Country-/region-specific safety statementsCanadian DOC statement Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Glossary Enww Index Symbols/Numerics Enww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911