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HP M1005 manual Software problem solving

Models: M1005

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The device does not appear in the Macintosh Print Center after the driver is selected.

Cause

Solution

This problem is caused by either a software or a hardware component.

Software problem solving

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X V10.3 or Mac OS X V10.4.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware problem solving

● Check that the device is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE The iMac keyboard is a nonpowered USB hub.

ENWW	Solving common Macintosh problems 101

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HP M1005 manual Software problem solving

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Using the device PrintingCopy Problem solving ScanManaging and maintaining the device Appendix B Service and support Appendix a Accessories and ordering information127 Appendix C Device specificationsAppendix D Regulatory information 125Viii Device basics Print Device featuresDevice parts Front viewBack view Menu/Enter/OK button Control panelSoftware Macintosh requirements Minimum system requirementsSupported operating systems Windows requirementsSoftware installation Printer driver Printer-driver HelpWindows Macintosh Preferences Changing printer-driver settingsHP LaserJet Scan software Installing Windows device softwareUninstalling Windows device software Software for WindowsInstalling Macintosh device software Uninstalling Macintosh device softwareSoftware for Macintosh Enww Media specifications Media to avoid General guidelinesChoosing paper and other media HP mediaMedia that can damage the device Guidelines for using media Symptom Problem with paperPaper Transparencies Colored paperCustom-size media LabelsEnvelopes Envelope constructionEnvelopes with double-side seams Card stock construction Card stock and heavy mediaEnvelopes with adhesive strips or flaps Envelope storageLetterhead and preprinted forms Media Dimensions1 Weight Capacity2 Supported media weights and sizes2Tray 1 specifications Printing and storage environment Enww Using the device Priority input tray Loading mediaLoading documents to copy or scan Loading input traysMain input tray tray Selecting a type or size Print-settings prioritiesControlling print jobs Selecting a sourceChanging the control-panel display language Using the device control panelChanging the default media size and type To change the default media sizeTo change the default media type Printing To use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick setTo reduce or enlarge a document Creating and using watermarksResizing documents To use an existing watermarkPrinting multiple pages on one sheet of paper Setting a custom paper size from the printer driverUsing different paper and printing covers Printing a blank first page or lastOn the Finishing tab, select Print on Both Sides Manually Printing on both sidesEnww To use presets Using features in the Macintosh printer driverCreating and using presets To create a presetPrinting multiple pages on one sheet of paper Macintosh Printing a cover page MacintoshManual Duplex area, select Print on Both Sides Manually Printing on both sides MacintoshEnww Printing on special media Using archive printCanceling a print job Copy Starting a copy job Canceling a copy jobTo adjust the default copy quality To adjust the copy quality for the current jobAdjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting To reduce or enlarge copies for the current job Adjusting the copy sizeReduction/enlargement settings Reducing or enlarging copiesCopying multiple pages on one sheet of paper To adjust the default copy sizeTo change the default number of copies Changing the number of copiesTo change the number of copies for the current job Copying onto media of different types and sizes Media-size settingsMedia-type settings To change the default media-size settingTo change the default media-type setting type Copying two-sided documents Copying a two-sided original to a one-sided documentCopying a two-sided original to a two-sided document Copying two-sided documents Copying photos and books To copy a photoTo copy a book Viewing copy settings Enww Scan Understanding scanning methods Canceling a scan job Scanning by using HP LaserJet Scan WindowsTo scan from a TWAIN-enabled program Scanning by using other softwareUsing TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programScanning a photo or a book To scan a photoTo scan a book Readiris Scanning by using optical character recognition OCR softwareScanner resolution and color Resolution and color guidelines ResolutionColor Managing and maintaining the device Name Description Instructions Information pagesHP policy on non-HP supplies Managing suppliesChecking supplies status Storing supplies Replacing and recycling suppliesEnww To clean the lid backing Cleaning the deviceTo clean the exterior To clean the scanner glassTo clean the paper path Changing the print cartridge Enww Problem solving Step Verification step Possible problems Solutions Number Problem-solving checklistDoes the device print from the computer? Step Verification step Possible problemsClearing jams Causes of jamsTips to avoid jams Where to look for jams Input trays Enww Print-cartridge area Output binEnww Control panel message Description Recommended action Control-panel messagesAlert and warning messages Alert and warning message tablesCritical error message tables Critical error messagesScanner Error Turn off then on Print problems Print quality problemsImproving print quality Solution Print-quality checklistGeneral print-quality issues Problem CausePaper path Problem Cause SolutionMedia might not meet HP specifications ProblemReducing paper curl Print-media guidelines Media-handling problemsSetting. See Reducing paper curl Solving print-media problemsInformation pages Performance problemsCopy problems Preventing problemsImage problems Copy quality Media Lower-right corner of the glass Solving scanned-image problems Scan problemsScan-quality problems Preventing problemsSolving scan-quality problems Control-panel display problems Solving common Macintosh problems Problems with Mac OS X V10.3 and Mac OS XYou are unable to print from a third-party USB card Cause Software problem solving Problem-solving tools Restoring the factory-set defaultsReducing paper curl Accessories and ordering information Paper and other print media Cable and interface accessoriesSupplies User-replaceable partsPaper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Availability of support and serviceExtended warranty Hardware serviceGuidelines for repacking the device Device specifications Environmental specifications Physical specificationsElectrical specifications Power consumptionTable C-5Acoustic emissions 1,2 Acoustic emissionsEnww Regulatory information Protecting the environment Power consumptionFCC compliance Environmental Product Stewardship programToner consumption Returns Non-U.S. returns Paper Material restrictions HP LaserJet printing suppliesMaterial safety data sheet For more information Declaration of Conformity Declaration of conformityKorean EMI statement Country-/region-specific safety statementsLaser safety statement Canadian DOC statementLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementGlossary Enww Index Symbols/NumericsEnww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911