Solving common Macintosh problems | HP M1005 manual

Solving common Macintosh problems

Problems with Mac OS X V10.3 and Mac OS X V10.4

The printer driver is not listed in Print Center.

Cause	Solution

The device software might not have been installed or was installed	Reinstall the software. See the getting started guide for instructions.
incorrectly.

The device name does not appear in the printer list box in the print center.

Cause

Solution

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB hub, try connecting directly to the computer or use a different port.

The wrong device name is being used.

Print a Configuration report. See Information pages. Verify that the name on the Configuration report matches the device name in the Print Center.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the printer that you wanted.

Cause	Solution

The print queue might be stopped.	Restart the print queue. Open print monitor and select Start Jobs.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the device before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

100 Chapter 9 Problem solving

ENWW

Image 110

HP M1005 manual Solving common Macintosh problems, Problems with Mac OS X V10.3 and Mac OS X

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Copy Using the devicePrinting Managing and maintaining the device Problem solvingScan Appendix a Accessories and ordering information Appendix B Service and support 125 Appendix C Device specificationsAppendix D Regulatory information 127 Viii Device basics Device features Print Back view Device partsFront view Control panel Menu/Enter/OK button Software Windows requirements Minimum system requirementsSupported operating systems Macintosh requirements Software installation Windows Macintosh Printer driverPrinter-driver Help Changing printer-driver settings Preferences Software for Windows Installing Windows device softwareUninstalling Windows device software HP LaserJet Scan software Software for Macintosh Installing Macintosh device softwareUninstalling Macintosh device software Enww Media specifications HP media General guidelinesChoosing paper and other media Media to avoid Media that can damage the device Paper Guidelines for using mediaSymptom Problem with paper Labels Colored paperCustom-size media Transparencies Envelopes with double-side seams EnvelopesEnvelope construction Envelope storage Card stock and heavy mediaEnvelopes with adhesive strips or flaps Card stock construction Letterhead and preprinted forms Supported media weights and sizes Media Dimensions1 Weight Capacity2 2Tray 1 specifications Printing and storage environment Enww Using the device Loading input trays Loading mediaLoading documents to copy or scan Priority input tray Main input tray tray Selecting a source Print-settings prioritiesControlling print jobs Selecting a type or size To change the default media size Using the device control panelChanging the default media size and type Changing the control-panel display language To change the default media type Printing To create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick sets To use an existing watermark Creating and using watermarksResizing documents To reduce or enlarge a document Printing a blank first page or last Setting a custom paper size from the printer driverUsing different paper and printing covers Printing multiple pages on one sheet of paper Printing on both sides On the Finishing tab, select Print on Both Sides Manually Enww To create a preset Using features in the Macintosh printer driverCreating and using presets To use presets Printing a cover page Macintosh Printing multiple pages on one sheet of paper Macintosh Printing on both sides Macintosh Manual Duplex area, select Print on Both Sides Manually Enww Using archive print Printing on special media Canceling a print job Copy Canceling a copy job Starting a copy job To adjust the copy quality for the current job To adjust the default copy quality To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies Adjusting the copy sizeReduction/enlargement settings To reduce or enlarge copies for the current job To adjust the default copy size Copying multiple pages on one sheet of paper To change the number of copies for the current job To change the default number of copiesChanging the number of copies To change the default media-size setting Media-size settingsMedia-type settings Copying onto media of different types and sizes To change the default media-type setting type Copying a two-sided original to a two-sided document Copying two-sided documentsCopying a two-sided original to a one-sided document Copying two-sided documents To copy a book Copying photos and booksTo copy a photo Viewing copy settings Enww Scan Understanding scanning methods Scanning by using HP LaserJet Scan Windows Canceling a scan job Scanning from a TWAIN-enabled program Scanning by using other softwareUsing TWAIN-compliant and WIA-compliant software To scan from a TWAIN-enabled program To scan a book Scanning a photo or a bookTo scan a photo Scanning by using optical character recognition OCR software Readiris Scanner resolution and color Color Resolution and color guidelinesResolution Managing and maintaining the device Information pages Name Description Instructions Replacing and recycling supplies Managing suppliesChecking supplies status Storing supplies HP policy on non-HP supplies Enww To clean the scanner glass Cleaning the deviceTo clean the exterior To clean the lid backing To clean the paper path Changing the print cartridge Enww Problem solving Problem-solving checklist Step Verification step Possible problems Solutions Number Step Verification step Possible problems Does the device print from the computer? Tips to avoid jams Clearing jamsCauses of jams Where to look for jams Input trays Enww Output bin Print-cartridge area Enww Alert and warning message tables Control-panel messagesAlert and warning messages Control panel message Description Recommended action Critical error messages Critical error message tables Scanner Error Turn off then on Improving print quality Print problemsPrint quality problems Problem Cause Print-quality checklistGeneral print-quality issues Solution Problem Cause Solution Paper path Problem Media might not meet HP specifications Reducing paper curl Media-handling problems Print-media guidelines Solving print-media problems Setting. See Reducing paper curl Performance problems Information pages Image problems Copy problemsPreventing problems Copy quality Media Lower-right corner of the glass Scan problems Solving scanned-image problems Solving scan-quality problems Scan-quality problemsPreventing problems Control-panel display problems You are unable to print from a third-party USB card Cause Solving common Macintosh problemsProblems with Mac OS X V10.3 and Mac OS X Software problem solving Reducing paper curl Problem-solving toolsRestoring the factory-set defaults Accessories and ordering information User-replaceable parts Cable and interface accessoriesSupplies Paper and other print media Paper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Availability of support and service HP Customer Care Hardware service Extended warranty Guidelines for repacking the device Device specifications Power consumption Physical specificationsElectrical specifications Environmental specifications Acoustic emissions Table C-5Acoustic emissions 1,2 Enww Regulatory information Environmental Product Stewardship program Power consumptionFCC compliance Protecting the environment Toner consumption HP LaserJet printing supplies Returns Non-U.S. returns Paper Material restrictions Material safety data sheet For more information Declaration of conformity Declaration of Conformity Canadian DOC statement Country-/region-specific safety statementsLaser safety statement Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Glossary Enww Symbols/Numerics Index Enww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911