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Performance problems
Problem | Cause | Solution |
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No copy came out. | The input tray might be empty. | Load media in the device. See Loading media for more |
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| information. |
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| The original might have been loaded | On the flatbed scanner, place the original document |
| incorrectly. | |
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| the |
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Copies are blank. | The sealing tape might not have | Remove the print cartridge from the device, pull out the |
| been removed from the print cartridge. | sealing tape, and reinstall the print cartridge. |
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| The original might have been loaded | On the flatbed scanner, make sure that the original |
| incorrectly. | document is placed |
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| of the document at the |
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| The media might not meet | Use media that meets HP specifications. See Media |
| HP specifications. | specifications. |
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| The | Replace the print cartridge. See Changing the print |
| be low. | cartridge. |
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Copies are reduced in | The device settings might be set to | Verify that the reduction/enlargement settings are |
size. | reduce the scanned image. | correct at the device control panel. |
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96 Chapter 9 Problem solving | ENWW |