
Problem | Cause | Solution |
Toner specks appear. | The media might not meet | Use media that meets |
| HP specifications. | HP specifications. See Media |
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| specifications. |
| The paper path might need cleaning. | Clean the paper path. See To clean the |
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| paper path. |
Dropouts appear. | A single sheet of print media might be | Try reprinting the job. | |||||||
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| defective. |
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| The moisture content of the paper is | Try different paper, such as high- |
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| uneven or the paper has moist spots | quality paper that is intended for laser |
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| on its surface. | printers. See Media specifications. |
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| The paper lot is flawed. The | Try different paper, such as high- |
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| manufacturing processes can cause | quality paper that is intended for laser |
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| some areas to reject toner. | printers. See Media specifications. |
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| The print cartridge might be defective. | Replace the print cartridge. See |
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| Changing the print cartridge. |
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| If the error persists, contact |
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| HP Customer Care. See HP Customer |
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| Care or the support flyer that came in |
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| the device box. |
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Vertical streaks or bands appear on the | The print cartridge might be low or | Replace the print cartridge. See | |||||||
page. | defective. | Changing the print cartridge. | |||||||
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The amount of background toner | The media might not meet | Use a different paper with a lighter | ||
shading becomes unacceptable. | HP specifications. | basis weight. See Media specifications. | ||
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| The priority input tray might be installed | Make sure that the priority input tray is |
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| incorrectly. | in place. |
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| Very dry (low humidity) conditions can | Check the device environment. |
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| increase the amount of background |
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| shading. |
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| The print cartridge might be low. | Replace the print cartridge. See |
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| Changing the print cartridge. |
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ENWW | Print problems 87 |