HP M1005 manual Availability of support and service, HP Customer Care

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. For details, see the support flyer that is included in the box with your device.

HP Customer Care

Online Services

For 24-hour access to updated HP device-specific software, product information, and support information using an Internet connection, go to www.hp.com/support/ljm1005.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com and click Contact HP. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

HP direct ordering for accessories or supplies

●North America: www.hp.com/go/ordersupplies-na

●Europe and Middle East: www.hp.com/go/ordersupplies-emea

●Asia Pacific countries/regions: www.hp.com/go/ordersupplies-ap

●Latin America: www.hp.com/go/ordersupplies-la

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the device.

HP service agreements

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

HP service information

HP's customer self-repair programs offer our North American customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.

HP support and information for Macintosh computers

Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

110 Appendix B Service and support ENWW