
Problem | Cause | Solution |
The printed page is curled or wavy.
Text or graphics are skewed on the printed page.
The device is not set to print on the | In the printer driver, make sure the |
type of media on which you want to | appropriate media type is selected. |
print. | If the problem persists, select a media |
| |
| type that uses a lower fuser |
| temperature, such as transparencies or |
| light media. |
|
|
The media might have been in the | Turn over the stack of media in the |
input tray too long. | tray. Also, try rotating the media 180° |
| in the input tray. |
|
|
The paper path is curling the media. | Use the Less paper curl setting. See |
| Reducing paper curl. |
|
|
The media might not meet | Use a different paper, such as high- |
HP specifications. | quality paper that is intended for laser |
| printers. See Media specifications. |
|
|
Both high temperature and humidity | Check the device environment. |
can cause paper curl. |
|
|
|
The media might be loaded incorrectly | Verify that the media is loaded |
or the input tray might be too full. | correctly and that the media guides are |
| not too tight or too loose against the |
| stack. See Loading media. |
The media might not meet HP specifications.
Use a different paper, such as high- quality paper that is intended for laser printers. See Media specifications.
The printed page contains wrinkles or creases.
The media might be loaded incorrectly | Turn over the stack of paper in the |
or the input tray might be too full. | input tray, or try rotating the paper 180° |
| in the input tray. |
| Verify that the media is loaded |
| correctly and that the media guides are |
| not too tight or too loose against the |
| stack. See Loading media. |
|
|
The media might not meet | Use a different paper, such as high- |
HP specifications. | quality paper that is intended for laser |
| printers. See Media specifications. |
|
|
The paper path is curling the media. | Use the Less paper curl setting. See |
| Reducing paper curl. |
|
|
Air pockets inside envelopes can | Remove the envelope, flatten it, and try |
cause them to wrinkle. | printing again. |
ENWW | Print problems 89 |