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HP M1005 manual Problem solving

Models: M1005

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Page 83

9 Problem solving

●Problem-solving checklist

●Clearing jams

●Control-panel messages

●Print problems

●Copy problems

●Scan problems

●Control-panel display problems

●Solving common Macintosh problems

●Problem-solving tools

ENWW

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Image 83

HP M1005 manual Problem solving

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Copy Using the devicePrinting Managing and maintaining the device Problem solvingScan Appendix B Service and support Appendix a Accessories and ordering information127 Appendix C Device specificationsAppendix D Regulatory information 125Viii Device basics Print Device featuresBack view Device partsFront view Menu/Enter/OK button Control panelSoftware Macintosh requirements Minimum system requirementsSupported operating systems Windows requirementsSoftware installation Windows Macintosh Printer driverPrinter-driver Help Preferences Changing printer-driver settingsHP LaserJet Scan software Installing Windows device softwareUninstalling Windows device software Software for WindowsSoftware for Macintosh Installing Macintosh device softwareUninstalling Macintosh device software Enww Media specifications Media to avoid General guidelinesChoosing paper and other media HP mediaMedia that can damage the device Paper Guidelines for using mediaSymptom Problem with paper Transparencies Colored paperCustom-size media LabelsEnvelopes with double-side seams EnvelopesEnvelope construction Card stock construction Card stock and heavy mediaEnvelopes with adhesive strips or flaps Envelope storageLetterhead and preprinted forms Media Dimensions1 Weight Capacity2 Supported media weights and sizes2Tray 1 specifications Printing and storage environment Enww Using the device Priority input tray Loading mediaLoading documents to copy or scan Loading input traysMain input tray tray Selecting a type or size Print-settings prioritiesControlling print jobs Selecting a sourceChanging the control-panel display language Using the device control panelChanging the default media size and type To change the default media sizeTo change the default media type Printing To use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick setTo reduce or enlarge a document Creating and using watermarksResizing documents To use an existing watermarkPrinting multiple pages on one sheet of paper Setting a custom paper size from the printer driverUsing different paper and printing covers Printing a blank first page or lastOn the Finishing tab, select Print on Both Sides Manually Printing on both sidesEnww To use presets Using features in the Macintosh printer driverCreating and using presets To create a presetPrinting multiple pages on one sheet of paper Macintosh Printing a cover page MacintoshManual Duplex area, select Print on Both Sides Manually Printing on both sides MacintoshEnww Printing on special media Using archive printCanceling a print job Copy Starting a copy job Canceling a copy jobTo adjust the default copy quality To adjust the copy quality for the current jobTo adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job To reduce or enlarge copies for the current job Adjusting the copy sizeReduction/enlargement settings Reducing or enlarging copiesCopying multiple pages on one sheet of paper To adjust the default copy sizeTo change the number of copies for the current job To change the default number of copiesChanging the number of copies Copying onto media of different types and sizes Media-size settingsMedia-type settings To change the default media-size settingTo change the default media-type setting type Copying a two-sided original to a two-sided document Copying two-sided documentsCopying a two-sided original to a one-sided document Copying two-sided documents To copy a book Copying photos and booksTo copy a photo Viewing copy settings Enww Scan Understanding scanning methods Canceling a scan job Scanning by using HP LaserJet Scan WindowsTo scan from a TWAIN-enabled program Scanning by using other softwareUsing TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programTo scan a book Scanning a photo or a bookTo scan a photo Readiris Scanning by using optical character recognition OCR softwareScanner resolution and color Color Resolution and color guidelinesResolution Managing and maintaining the device Name Description Instructions Information pagesHP policy on non-HP supplies Managing suppliesChecking supplies status Storing supplies Replacing and recycling suppliesEnww To clean the lid backing Cleaning the deviceTo clean the exterior To clean the scanner glassTo clean the paper path Changing the print cartridge Enww Problem solving Step Verification step Possible problems Solutions Number Problem-solving checklistDoes the device print from the computer? Step Verification step Possible problemsTips to avoid jams Clearing jamsCauses of jams Where to look for jams Input trays Enww Print-cartridge area Output binEnww Control panel message Description Recommended action Control-panel messagesAlert and warning messages Alert and warning message tablesCritical error message tables Critical error messagesScanner Error Turn off then on Improving print quality Print problemsPrint quality problems Solution Print-quality checklistGeneral print-quality issues Problem CausePaper path Problem Cause SolutionMedia might not meet HP specifications ProblemReducing paper curl Print-media guidelines Media-handling problemsSetting. See Reducing paper curl Solving print-media problemsInformation pages Performance problemsImage problems Copy problemsPreventing problems Copy quality Media Lower-right corner of the glass Solving scanned-image problems Scan problemsSolving scan-quality problems Scan-quality problemsPreventing problems Control-panel display problems You are unable to print from a third-party USB card Cause Solving common Macintosh problemsProblems with Mac OS X V10.3 and Mac OS X Software problem solving Reducing paper curl Problem-solving toolsRestoring the factory-set defaults Accessories and ordering information Paper and other print media Cable and interface accessoriesSupplies User-replaceable partsPaper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Availability of support and serviceExtended warranty Hardware serviceGuidelines for repacking the device Device specifications Environmental specifications Physical specificationsElectrical specifications Power consumptionTable C-5Acoustic emissions 1,2 Acoustic emissionsEnww Regulatory information Protecting the environment Power consumptionFCC compliance Environmental Product Stewardship programToner consumption Returns Non-U.S. returns Paper Material restrictions HP LaserJet printing suppliesMaterial safety data sheet For more information Declaration of Conformity Declaration of conformityKorean EMI statement Country-/region-specific safety statementsLaser safety statement Canadian DOC statementLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementGlossary Enww Index Symbols/NumericsEnww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911