Problem-solving checklist | HP M1005 guide

Problem-solving checklist

Follow these steps when trying to solve a problem with the device.

Step	Verification step	Possible problems	Solutions
number

1	Is the power on?	No power due to failed power source,	1. Verify that the device is plugged in.
	When the device is connected	cable, switch, or fuse.	2. Verify that the power cable is
	When the device is connected		2. Verify that the power cable is
	to a grounded power source		functional and that the power switch
	and is turned on, the control		is on.
	panel shows Initializing...,		3. Check the power source by plugging
	and the main motor rotates		3. Check the power source by plugging
	for approximately 10 seconds.		the device directly into the wall or into
			a different outlet.

		Motor does not rotate.	1. Verify that the print cartridge is
			installed correctly. See Changing the
			print cartridge.
			2. Verify that the top cover is closed.

2	Does Ready appear in the	Control panel shows an error.	See Control-panel messages for a list of
	device control panel?		common messages that will help you
	The control panel should		correct the error.
	The control panel should
	function without error		If the error persists, contact HP Customer
	messages.		Care. See HP Customer Care or the
			support flyer that came in the device box.

3	Do information pages print? An error message appears on the control-		See Control-panel messages for a list of
	Print a Configuration report.	panel display.	common messages that will help you
	Print a Configuration report.		correct the error.
	See Information pages.
	See Information pages.	Media does not move smoothly through the	Make sure that media that meets
		Media does not move smoothly through the	Make sure that media that meets
		device paper path.	HP specifications. See Media specifications

Clean the paper path. See To clean the paper path.

4Does the device copy?

Place the Configuration report on the flatbed scanner and make a copy.

Poor print quality.	See Print quality problems.
	If the error persists, contact HP Customer
	Care. See HP Customer Care or the
	support flyer that came in the device box.

Poor copy quality from the flatbed.	1.	Clean the flatbed glass. See To clean
		the scanner glass.
	2.	If, after performing the maintenance,
		the problem persists, see Copy
		problems.

If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

74 Chapter 9 Problem solving

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HP M1005 manual Problem-solving checklist, Step Verification step Possible problems Solutions Number

Contents

HP LaserJet M1005 MFP Page HP LaserJet M1005 MFP Copyright and License Table of contents Using the device PrintingCopy Problem solving ScanManaging and maintaining the device Appendix a Accessories and ordering information Appendix B Service and support Appendix C Device specifications Appendix D Regulatory information125 127 Viii Device basics Device features Print Device parts Front viewBack view Control panel Menu/Enter/OK button Software Minimum system requirements Supported operating systemsWindows requirements Macintosh requirements Software installation Printer driver Printer-driver HelpWindows Macintosh Changing printer-driver settings Preferences Installing Windows device software Uninstalling Windows device softwareSoftware for Windows HP LaserJet Scan software Installing Macintosh device software Uninstalling Macintosh device softwareSoftware for Macintosh Enww Media specifications General guidelines Choosing paper and other mediaHP media Media to avoid Media that can damage the device Guidelines for using media Symptom Problem with paperPaper Colored paper Custom-size mediaLabels Transparencies Envelopes Envelope constructionEnvelopes with double-side seams Card stock and heavy media Envelopes with adhesive strips or flapsEnvelope storage Card stock construction Letterhead and preprinted forms Supported media weights and sizes Media Dimensions1 Weight Capacity2 2Tray 1 specifications Printing and storage environment Enww Using the device Loading media Loading documents to copy or scanLoading input trays Priority input tray Main input tray tray Print-settings priorities Controlling print jobsSelecting a source Selecting a type or size Using the device control panel Changing the default media size and typeTo change the default media size Changing the control-panel display language To change the default media type Printing Using features in the Windows printer driver Creating and using quick setsTo create a quick set To use quick sets Creating and using watermarks Resizing documentsTo use an existing watermark To reduce or enlarge a document Setting a custom paper size from the printer driver Using different paper and printing coversPrinting a blank first page or last Printing multiple pages on one sheet of paper Printing on both sides On the Finishing tab, select Print on Both Sides Manually Enww Using features in the Macintosh printer driver Creating and using presetsTo create a preset To use presets Printing a cover page Macintosh Printing multiple pages on one sheet of paper Macintosh Printing on both sides Macintosh Manual Duplex area, select Print on Both Sides Manually Enww Using archive print Printing on special media Canceling a print job Copy Canceling a copy job Starting a copy job To adjust the copy quality for the current job To adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Adjusting the copy size Reduction/enlargement settingsReducing or enlarging copies To reduce or enlarge copies for the current job To adjust the default copy size Copying multiple pages on one sheet of paper To change the default number of copies Changing the number of copiesTo change the number of copies for the current job Media-size settings Media-type settingsTo change the default media-size setting Copying onto media of different types and sizes To change the default media-type setting type Copying two-sided documents Copying a two-sided original to a one-sided documentCopying a two-sided original to a two-sided document Copying two-sided documents Copying photos and books To copy a photoTo copy a book Viewing copy settings Enww Scan Understanding scanning methods Scanning by using HP LaserJet Scan Windows Canceling a scan job Scanning by using other software Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program Scanning a photo or a book To scan a photoTo scan a book Scanning by using optical character recognition OCR software Readiris Scanner resolution and color Resolution and color guidelines ResolutionColor Managing and maintaining the device Information pages Name Description Instructions Managing supplies Checking supplies status Storing suppliesReplacing and recycling supplies HP policy on non-HP supplies Enww Cleaning the device To clean the exteriorTo clean the scanner glass To clean the lid backing To clean the paper path Changing the print cartridge Enww Problem solving Problem-solving checklist Step Verification step Possible problems Solutions Number Step Verification step Possible problems Does the device print from the computer? Clearing jams Causes of jamsTips to avoid jams Where to look for jams Input trays Enww Output bin Print-cartridge area Enww Control-panel messages Alert and warning messagesAlert and warning message tables Control panel message Description Recommended action Critical error messages Critical error message tables Scanner Error Turn off then on Print problems Print quality problemsImproving print quality Print-quality checklist General print-quality issuesProblem Cause Solution Problem Cause Solution Paper path Problem Media might not meet HP specifications Reducing paper curl Media-handling problems Print-media guidelines Solving print-media problems Setting. See Reducing paper curl Performance problems Information pages Copy problems Preventing problemsImage problems Copy quality Media Lower-right corner of the glass Scan problems Solving scanned-image problems Scan-quality problems Preventing problemsSolving scan-quality problems Control-panel display problems Solving common Macintosh problems Problems with Mac OS X V10.3 and Mac OS XYou are unable to print from a third-party USB card Cause Software problem solving Problem-solving tools Restoring the factory-set defaultsReducing paper curl Accessories and ordering information Cable and interface accessories SuppliesUser-replaceable parts Paper and other print media Paper and other print media Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Availability of support and service HP Customer Care Hardware service Extended warranty Guidelines for repacking the device Device specifications Physical specifications Electrical specificationsPower consumption Environmental specifications Acoustic emissions Table C-5Acoustic emissions 1,2 Enww Regulatory information Power consumption FCC complianceEnvironmental Product Stewardship program Protecting the environment Toner consumption HP LaserJet printing supplies Returns Non-U.S. returns Paper Material restrictions Material safety data sheet For more information Declaration of conformity Declaration of Conformity Country-/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Glossary Enww Symbols/Numerics Index Enww First page, Windows settings Macintosh, troubleshooting Enww Selecting trays by Specifications Page CB376-90911* *CB376-90911