●Do not use raised or embossed letterhead.
●The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).
CAUTION Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with media cause
Problem | Cause | Solution |
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Poor print quality or | The paper is too moist, too rough, | Try another kind of paper, between 100 and 250 |
toner adhesion | too heavy or too smooth, or it is | Sheffield, with 4 to 6% moisture content. |
| embossed or from a faulty paper lot. |
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Dropouts, jamming, or | The paper has been stored | Store paper flat in its |
curl | incorrectly. |
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| The paper has variability from one | Turn the paper over. |
| side to the other. |
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Excessive curl | The paper is too moist, has the | Use |
| wrong grain direction, or is of short- | setting. See Reducing paper curl. |
| grain construction. |
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| The paper varies from | Turn the paper over. |
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Jamming, damage to | The paper has cutouts or perforations. | Use paper that is free of cutouts or perforations. |
device |
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Problems with feeding | The paper has ragged edges. | Use |
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| The paper varies from | Turn the paper over. |
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| The paper is too moist, too rough, | Try another kind of paper, between 100 and 250 |
| too heavy or too smooth, has the | Sheffield, 4 to 6% moisture content, or use |
| wrong grain direction, or is of short- | paper. |
| grain construction or it is embossed |
|
| or from a faulty paper lot. |
|
Print is skewed (crooked). The media guides might be incorrectly adjusted.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
More than one sheet | The media tray might be overloaded. | Remove some of the media from the tray. See Loading |
feeds at one time. |
| media. |
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| The media might be wrinkled, folded, | Verify that the media is not wrinkled, folded, or |
| or damaged. | damaged. Try printing on media from a new or different |
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| package. |
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ENWW | Print problems 91 |