Do not use raised or embossed letterhead.

The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).

CAUTION Failure to follow these guidelines could cause jams or damage to the device.

Solving print-media problems

The following problems with media cause print-quality deviations, jamming, or even damage to the device.

Problem

Cause

Solution

 

 

 

Poor print quality or

The paper is too moist, too rough,

Try another kind of paper, between 100 and 250

toner adhesion

too heavy or too smooth, or it is

Sheffield, with 4 to 6% moisture content.

 

embossed or from a faulty paper lot.

 

 

 

 

Dropouts, jamming, or

The paper has been stored

Store paper flat in its moisture-proof wrapping.

curl

incorrectly.

 

 

 

 

 

The paper has variability from one

Turn the paper over.

 

side to the other.

 

 

 

 

Excessive curl

The paper is too moist, has the

Use long-grain paper, or use the Less paper curl

 

wrong grain direction, or is of short-

setting. See Reducing paper curl.

 

grain construction.

 

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

Jamming, damage to

The paper has cutouts or perforations.

Use paper that is free of cutouts or perforations.

device

 

 

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for laser printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough,

Try another kind of paper, between 100 and 250

 

too heavy or too smooth, has the

Sheffield, 4 to 6% moisture content, or use long-grain

 

wrong grain direction, or is of short-

paper.

 

grain construction or it is embossed

 

 

or from a faulty paper lot.

 

Print is skewed (crooked). The media guides might be incorrectly adjusted.

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.

More than one sheet

The media tray might be overloaded.

Remove some of the media from the tray. See Loading

feeds at one time.

 

media.

 

 

 

 

The media might be wrinkled, folded,

Verify that the media is not wrinkled, folded, or

 

or damaged.

damaged. Try printing on media from a new or different

 

 

package.

 

 

 

ENWW

Print problems 91

Page 101
Image 101
HP M1005 manual Solving print-media problems, Setting. See Reducing paper curl